I'm an art advisor living between New York and Sydney. I'm also undertaking doctoral candidature at the University of Sydney. As a keen global traveller, I'm passionate about sharing what I love best about a place with the Airbnb community.
I'm glad to read that Leah did love quite a few aspects of the apartment! Gladys and I were happy to help Leah out with several requests during her stay, including requests for extra towels and wine glasses fairly late at night. I'm happy to have done the best we could, and I'm glad Leah appreciated the interior design, contemporary art, and sunshine. I actually didn't make all the art on the walls but am flattered to read this anyway!
Some aspects of this review were a little confusing to me, and don't at all reflect the apartment. An indoor lift isn't lifted as an amenity, nor is the apartment listed as handicap accessible - this information is quite visible prior to booking. The kitchen is fully equipped - gas oven and grill, full utensils and cookware, full glassware, and chinaware for five - in fact many guests have commented on how extensive the kitchenware is! Regarding noise, the apartment is insulated and located at the back of the strata to the road - there is rarely road noise and certainly not noise all day. I studied from home when I was undertaking my master's dissertation and didn't have noise issues.
I'm happy to be able to at least do something about the bins - this is the first I've head of the bins being a problem, so I'll be having a word with the strata right away. Wishing Leah all the best :)
Thanks for such a great review Taryn! Wow, super detailed :) I love it. The interior design is something I'm proud of, and I'm glad it was enjoyed. Just a few points - the hot water is a standard electric tank so I guess it depends on how long you spend in the shower, but it should be longer than a few mins. I'll make sure to follow that up with maintenance (website hidden). laundry, the manual details that the laundromat closes at different times on different days, it's something to read closely. A/C isn't listed as an amenity but I hope you enjoyed the sea breeze coming through the large atelier-windows (so much better for the environment too!). Really glad you would rate it so highly overall! Thank you so much, you're welcome back.
Thanks for such a great review Paul! Transport in and out from the city is one of my favourite things about the apartment, along with the location being so close to the beach. It's nice to read you enjoyed the style of the apartment as well. I'm back in Sydney now but I was so glad to read that Gladys was perfect in my absence - she is absolutely wonderful, isn't she :)
What a wonderful review, Francesca! Thank you so much. The ocean breeze is one of the most divine things in summer. I love how it comes right through the large windows and just cools the whole place down :) ... glad you enjoyed the spaciousness, transport convenience and an accomodating check-out. You're welcome back any time.
Oh dear, in the middle of so many great reviews this is a bit out of place! Maria actually tried to recover some funds from her stay and all of the above complaints were rejected outright by the team at Airbnb, mostly because certain items Maria expected were (and are) simply not listed as amenities, and this is evident prior to booking (for instance, there are 22 images of the apartment and none of these show a TV). The team also reviewed our communication about noise and found there was no ground for complaint or misleading info (I should note here that no other guests have complained about noise and the apartment is fairly quiet, located two floors up from a regular light-traffic Darlinghurst street). Airbnb was super supportive throughout my correspondence with Maria, and I'd like to take the opportunity to thank them here on behalf of all the other hosts out there dealing with difficult guests (amidst a sea of absolutely lovely guests :) )
I was so happy to read that Roslyn enjoyed the place as much on her return stay as her initial stay! It's a sign of a great place when guests make a return visit, and very encouraging to me as a host. A great experience all-round :)