I want every guest to be satisfied, and want to respond directly to these concerns. Jaimy was a first-time Airbnber, and I asked her to review our pictures and text. I think we make our listing very clear: we have flooring that’s been taken up, we have 75-year-old walls that are cracking, or are in the process of being replaced. But we do wash, scrub, mop and clean before every guest.
The unit has a deadbolt-lock door, and the building exterior doors are normally locked; Jaimy was the only guest at the time; Jaimy also left the unit door unlocked and wide open one night, despite an explicit House Rule not to do so, and a reminder note on the door. Otherwise I’m not sure what else to say on the issue-- Airbnb is a guest/host arrangement, not a generic hotel replacement, and this seemed a match that was best avoided in advance.
Sorry to hear about concerns with the WiFi. We ask guests to let us know about connectivity needs before arrival, and in this case, left a MiFi device with a password taped on the wall-- didn't know Bradley was using it or had problems. It sometimes needs to be moved, and we can often make arrangements for 4G or other connectivity, especially if we know in advance.
Very glad to host Joey. At this point the Rose room does not have natural light-- some people prefer this for sleeping!-- the windows have been cinder-blocked over and there’s a wall to be removed in front of them. The carpeting has been removed and layer below is peeling paint-- we mop and sweep it before every guest-- but we usually could put a rug in from another room, if someone wants and lets us know.