Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Michelle has completed online and offline ID verification.
Learn more »
Very nice and kind person
Michelle's sister-in-law and nephew stayed at our 1br. condo for 9 nights. The apartment was left clean, however we noticed heavy scratches on our hardwood floor at the opening of the sliding closet door. After further investigation we noticed that the sliding door has been pushed off the rail which caused the one corner of the door to slide back and forth on the hardwood. We can understand that there is a possibility for the door to be pushed off the rail, however we can't understand why the door had to be repeatedly opened and closed when it's obvious that it was scratching the floor. The scratches will now have to be professionally filled since they are super evident on our dark floor. They didn't bother to notify us of the door slipping off the rail in which case we could have come by and easily placed it back into the groove; nor did they have any consideration for the fact that they scratched the floor every time they opened and closed the closet door. It's really unfortunate because if they had simply messaged us when this happened we wouldn't be spending our time and money fixing the floor and writing this kind of review.
Michelle was a great guest, highly recommended!
Michelle and her family stayed in my house for 2 days, They left the apartment in clean condition, our communication was excellent, and they fallowed all house rules. Thanks to be my guests, hope you will be back in the future.
Very polite and clean and nice!