If you don't have an accepted reservation: most hosts reply to inquiries within a few hours. If a host hasn't responded to your inquiry, feel free to reach out to other hosts in the area. It's up to hosts to respond to you in a timely fashion or risk losing their chance at having you as a guest. Read more.
If you have an accepted reservation: keep in mind that you may be in different time zones or the host may not have Internet access at the moment. If you're having difficulty reaching your host via the Airbnb messaging system, try email or phone. Refer to your itinerary for this contact information, as well as other useful information, like check-in instructions and detailed directions to the listing.
Make sure you have:
If you've arrived at the listing and your host is unreachable: let us know and we'll try to get in touch with your host. If we can't reach your host, we can either fully refund you for your stay or transfer your payment to a new reservation on Airbnb at an alternative listing substantially comparable to your originally booked listing, as we deem appropriate. Our Guest Refund Policy supports you in the event your host fails to provide you access to the listing you booked.