After a reservation is accepted, we create a unique, temporary Airbnb address for each host and guest instead of communicating your private email address.
Any emails sent to your temporary Airbnb address are forwarded to your private email address. That means you can use your usual email provider to send, reply, attach files (up to 15 MB), include weblinks, and otherwise communicate over email as you always have.
We won't share your private email address—even after an accepted reservation. Since your private email address is tied to your Airbnb account, disguising it helps us protect you from people who abuse our system. While rare, we take these abuses seriously and want to protect our community as much as possible.
Here's an example of how a host's email address might look:
Here's an example of how a guest's email address might look:
Let's say John is Jane's host and he's having trouble contacting her. He wants to send her an email. In this example, all John needs to do is open his usual email client and, in the "To" field, enter Jane's temporary email@example.com address—just like he'd send any other email. When Jane opens the email, she'll see John's temporary Airbnb address in the "From" field.
We recommend communicating using our messaging system, but we recognize that you'll sometimes need to attach photos, directions, or other information in an email. These addresses let you use email on Airbnb like you always have, only more securely.