When you confirm you'll host someone, they're trusting you to take care of their needs. That's why it's important to make sure you are able to commit to a guest, before accepting a reservation.
If the unexpected happens and you can't avoid cancelling a confirmed booking, follow these guidelines:
Of course, hosts always decide who stays in their space. When there is an extenuating circumstance or a safety concern, we may make an exception to host cancellation penalties. In such cases, hosts should select the Extenuating Circumstance option when canceling the reservation.