In an emergency situation, you should always contact the police, emergency personnel or the proper authorities first.
To submit a Host Guarantee payment request, please follow these steps:
You must submit the request either 14 days from the guest’s check out or before the next guest checks in, whichever is earlier. For payment requests submitted on time, we’ll send a confirmation email and follow-up emails to discuss next steps.
Once we have received sufficient information from both the host and the guest, we’ll review all documentation and evaluate the payment request. The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the host and guest.