When you book a listing with a security deposit, your host may make a claim for any damages that occur during your reservation. Hosts have 48 hours from your checkout date to make a claim on the security deposit.
Here's what to expect if your host reports damages:
In any case, we'll make sure you and your host are represented fairly and gather any details and documentation needed to reach a resolution. Most security deposit claims will be resolved within one week.
Communication through email is required in order to collect needed documentation from the host, which will include photos and/or video along with receipts, invoices, written estimates, or links to comparable items denoting actual cash value for repair or replacement. If we determine money is owed based on documentation and communication from both parties, we will move forward with collecting from the deposit. We reserve the right to collect payment from you using the payment details we have on file.