There are many reasons why you may have missed an email from us. Here are a few steps to help you investigate.
If you've changed email providers since you joined Airbnb, we might be sending emails to your old address. If you're new to Airbnb, you may have entered your address incorrectly. Here's how to check:
We'll only send the emails you tell us you want. Check your notification settings to make sure you haven't opted out of the email type you're looking for:
Emails are often easy to overlook. Make sure you’ve used your email service provider’s search feature to look for the email. Search for terms like “Airbnb”, "reservation", "verification", or other words associated with the email you're looking for.
It's possible your email provider mistakenly sent our messages to your spam or junk folder. You can help avoid this by removing Airbnb messages from your spam list and adding email@example.com, firstname.lastname@example.org, and email@example.com to your personal email address book. If you have other filters or routing rules in your email client that might have sorted Airbnb emails elsewhere, be sure to check those, too.
Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails are an ongoing problem, check with your provider to see if there are any configuration issues or problems with their network that might be affecting deliverability.