Dear Debra, thank you very much for your kind words... I just want to tell you that the air conditioning is in the main rooms and that the other rooms have funs and that it is written in the airbnb house rules, just not to give bad surprise to our guests. That's also why we mantain chip prices for the center of the City of Rome.
I think we tried to give you a lot of facilities at the arrival (you felt sick and asked me to have a rest in the room that was clean, but all family went to sleep giving us some difficulties during the cleanings) and at departure you told you were leaving at 9 am but your friend (the day before leaving) was very insistant at the phone call when you need to leave later (1 pm) and we couldn't refuse to help you. I think that the problems of comunication were not due to WIFI (that is perfectly working with all our guests), and we didn't receive the passports of the second family that can cause us a lot of problems with police controls. About the water I just want to tell that there is a gas water heater and not a boiler so we can't install a larger one becouse the hot water comes directly when you open the tap. I hope I can clarify each point and I want to thank you for your visit! Best regards
Julian and Lorella