we are sorry to hear that you did not enjoy the apartment. If you had informed us about the problems you had, we would have been more than happy to offer you possibilities for solving these issues. If we could not solve it, we would have offered you another apartment or a full refund. We had no information from you about the radiators. You did not communicate with us at all and did not give us a chance to make your holidays in Prague better.
Furthermore, when you were choosing the apartment for your stay you could have checked the location and its whereabouts or asked our personnel to give you an overview. As for the appearance of the apartment, we had never had any guests that would relate to the fact that it does not match the photos.
Anyway, thank you for your review.