Looking for the perfect mix between a beach vacation, a place to just relax and enjoy, somewhere with really few tourists and just a 15 minute ride away from Playa del Carmen? Casa de los Sueños in Puerto Aventuras is the best place for you.
Laptop friendly workspace
1 king bed
2 double beds
2 sofa beds
Not suitable for pets
No parties or events
Check-in is anytime after 3PM
Check out by 11AM
Step-free access to the home’s entrance
Step-free access to the bedroom
About the host: Adrián was very polite and always available; easy to communicate with and did everything to ensure we had everything we needed. Location: The place is located at puerto aventuras just a few steps away from the action. Restaurants, shops, and some adventures (dolp…
Response from Adrian:
Thanks for your feedback Alberto. We are sorry about the A/C incident that you had, and fortunately we got a new remote. However, I believe your overall feedback does not reflect the actual state of the condo. Yes, it is not a luxury stay (you would have to pay 10X to stay at such place on a week's notice on the busiest week of the year), but most of the reviews show that the stay at our place is extremely clean and provides great value for money. Just to clarify: - The place itself is not dark, we close the terrace between each guest arrival to maintain a cool temperature in the apartment and to protect the tables and chairs in the terrace. - The place is professionally cleaned between guests. I'm really sorry about your insect incidents during your stay. Unfortunately we are at the ground level and in a tropical climate, even luxury hotels in the region have the occasional insect. - The key drop-off was a mess because your flight was 3+ hours late. We are extremely flexible as to when and where we can drop-off and receive the keys. - Finally, Puerto Aventuras is a gated community, and we live inside another gated community (that is why we have a private pool and beach). If anyone was allowed immediately (to any of the parts of Puerto Aventuras), all the privacy would be gone. In 5+ of renting our place, no one has taken more than 3-5 minutes to enter. Again, I'm sorry that your stay didn't live up to the expectations of a Luxury Stay, but all of the things that you mention in your feedback were never told to us (except the AC remote), and have never happened on any other visit. I appreciate the thorough feedback, but it is also important to leave truthful reviews.
Adrian was very communicative of all my concerns. He however, apparently doesn't live in this place so the whole "handing of the key" experience was kind of up-in-the-air. The person he told me to talk to never answered my messages and we didn't really know how or where until the…
Response from Adrian:
Thanks for your feedback Pipe, but I would appreciate you being more sincere as you left our apartment in awful conditions and your review is not truthful, all of the other reviews prove that. As you (and other Airbnb guests) might have guessed, very few people that rent the whole unit actually live in them, I communicated this with you since our first interaction. We had an issue with another platform and yes, had to move your reservation one day, not before giving you more than a 50% discount for a party of 8, during the busiest week of the year, instead of cancelling your 1-night stay. Also, the listing (and pictures) clearly state that the condo has two sofa beds in the living room that do turn into beds and three beds in the other two rooms. Finally, and as stated before, we do charge a cleaning fee for a lady to come and leave the apartment in good conditions for our next guests. The reason we charged you for damages (that you did not agree to fully pay), is because you and your friends left beer cans all over the place, vomited on our terrace, used the towels as mops, and broke a pan with what seemed to be a knife. The dirty dishes and undone beds were the least of all troubles, and the money we spent on getting new towels and replacing the pan was more than the money we received for your stay. I regret having to leave this review, since it seems that you are a decent person, but it seems that you and your party decided to go crazy during your stay at our condo.
Went with another couple and had a relaxing, leisurely time . Very quiet and private . Plan on taking my parents there. Low key area with the perk of getting to watch the dolphins, sea lions , and manatees. Also had a regular visit by a Common Agouti. Great place to find …
Mexican guy who loves to travel, make friends and learn from people all over the world. If I get to host you, please ask me ANYTHING that you want. Also, I would like to help in any way I can to make your trip the most memorable experience! If I get to stay at your place, p…
Languages: English, Español
Response rate: 0%
Response time: a few days or more
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