My British friend and myself booked this room one night in order to take an exam in Strasbourg. Overall, it was a good experience, we had the key as soon as we arrived and the room description was accurate. Location is good, near the tramway. It is spacious and we had privacy. There is WIFI.
Sara takes care of the apartment for her uncle Fara (I also was confused with the different names as they are so similar, but they are different people). Sara was working at the time we arrived (around 10PM), so her cousin brought me the keys. He was very nice and helpful. The room looks exactly like on the picture. It is a bit dusty but the window was open, so air could circulate in the room, so it was fine. The linens were clean and fresh. It was quiet warm because the sun was shining into the room, we quiet liked it. As for the communication I told them that as soon as my plane would land in France, they will be able to reach me on a French SIM card. Sara was very nice on the phone. I have not seen either Fara, nor Sara, but only the cousin who brought me the keys. I only had Sara and Fara on the phone. The day when we were leaving, I had Fara on the phone : He said while I was still in England, they have tried to reach me the entire day on this French SIM card. Then, he asked me if I was French or British because they were confused with my French profile. I had to explain that despite the fact that I was French, I was communicating in English because my friend doesn't understand French and wants to know what is going on. He said : "We waited for you to call us all day. I had to bother my son.” I said “Sara sent me an email in the morning and I answered as soon as I received it. I live in the UK and I had to fly to France one day for an exam and I happen to have a French SIM card, so as I said, as soon as my plane lands in the airport, communication will be easy as you will be able to join me on a French mobile, but not before I arrive in France. Sorry, if you think there has been a miscommunication, but I could not use my French SIM card while I was in the UK. ". He changed his tone and said "We were worried for you, that's why" but "everything went well, that’s what counts” I said, “yes, everything went well”. Apart from this conversation, overall, it was a good experience as I had what I needed. For those who cook, there is a small kitchen. They were nice enough to let us leave our luggages in the room until 6PM. We left the keys in the apartment.