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Entire home/apt
5 Guests
2 Bedrooms
5 Beds

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About this listing


New super equipped condo, WiFi, Chromecast, Pool & Outdoor Grill in secure complex. 4 miles, 6 min. the from beach and 5ta. Cabs only $35 pesos (2 USD) Newest area, close to Groceries, Laundry, Restaurants, Walmart and las Americas Mall.

Car: PT Cruiser, fits 5 people for trips around Playa like Tulum, Cancun, Akumal, Pyramids, Cenotes, Xplor, Xel-Ha, Xcaret. Assigned parking space. Reach anything in Playa within 10 min.

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Green Area by the Swimming Pool + Charcoal Grill

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The Space
Property type: Apartment
Accommodates: 5
Bedrooms: 2
Bathrooms: 1
Beds: 5
Check In: 4:00 PM
Check Out: 11:00 AM


Extra people: $25 / night after 4 guests
Cleaning Fee: $50
Security Deposit: $300
Cancellation: Strict


House Rules

Safety Features
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

1 night minimum stay

Bathrooms and Shower by the Swimming Pool

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17 Reviews

Check In
July 2015
Response from William:

Hi Maggie, before anything, I want to thank you for staying at my Condo. Hope you had a wonderful time in Playa del Carmen!

Now, lets address the before-mentioned issues at hand:

• Wi-Fi: Unfortunately there are only 3 internet providers in this area. And I have tried them all 3. There are general internet outages and this is out of my control. This is something that happens in 3rd world countries. And although I always strive to give the best service to my guests, this is something that is out of my control.

• TV: Yes, the internet is needed for Chromecast. Works most of the time. If you would have sent me a message of the internet while you were staying, I would have contacted the internet provider and they would have done their best to fix it within a couple of hours.

• Check-In: This is the first time that there has been a delay with my property manager. His phone died on him, which is very unusual as he had a high workload that day. Aside from some personal matters. This happens sometimes to anyone. And it is the very first time that any of my guests experience a delay in check-in

• Refund: I offered you a full refund, as you were complaining about many things. I've never had so many complains. My property manager brought you paper towels, drinking water and was at your service upon request. And even like that, complaints were received and posted. So I offered you a full refund as this condo normally rents for $285 in season. And I rented it to you at a discounted rate of $49/night. Just running the AC costs me $20 a day in electric. So you may be able to see the full picture

• Distance: You make it sound like it is so far to the beach and like Playa del Carmen is a big city. Playa del Carmen is a tiny town. You can get from end to end in less than 10 minutes. There is never traffic. You can get to the beach from the condo in 6 to 8 minutes as it is 4 miles in distance only. I run to the beach and back from the condo all the time. You can also bike there. And cabs are all over and only cost $35 pesos. $2.50 USD at the current exchange rate. The cost and time is negligible. In addition, the place comes with a parking spot if you rented a car and you can explore the area. From the price you got for the place and even paying from transportation, it is quite different paying $49/night, than to pay $250 to $850 per night to be on 5ta or on the beach. I also have a condo on Mamitas beach, and this is the rate. It all depends on budget and what you are looking for.

All in all, my condo really is a bargain for what you got. Again, I hope you had an amazing time in Playa del Carmen and that you had a nice trip back. If you are ever back in the area, I would offer you my beach condo at a discounted rate. Or a couple of free nights at my place with the issues at hand no longer present.


William Alexander
Property Owner

July 2015

July 2015

January 2015
Response from William:

Hi David,
Manager said you were asking for the ice maker thinking you were checking into a Hotel. I realize this is the first time you use airbnb and it is not a hotel. The Condo i on the 3rd floor, and as you can see form the description of the property it says right there that it is not senior accessible and that there is no elevator. Just like in most of the complexes around playa del carmen. It is very hard to find an elevator.
The condo is indeed 6 minutes from the beach. You went during BPM festival which is the busiest time of the year and Playa is at over capacity. That is why you encountered traffic this time. Drinkable water is provided, in Mexico it is in the form of water bottles. Ice you can make in the fridge. The TV as you can see in the listing, it says no cable, it has Chromecast. Which you use with any phone, tablet or laptop for Netflix, YouTube, Hulu or any digital content. To set your coffee there are movable tables in the apartment that you can use as coffee tables. To get the $35 peso rate from taxis instead of the $100 pesos you need to follow instructions as specified on the listing and also on the house manual. Take taxis 1 block from 5th ave on 10th ave instead. As 5th ave will always over charge you as it is a tourist trap. It seems to me this is a failure on your side to completely read the listing properly and follow instructions. Also there was poor communication I tried to get in touch with you to see how everything was going and got no word until this review. Could have corrected any problem you might have including everything in this review. Thank you.

January 2015

January 2015

December 2014

July 2014

April 2014

This host has 14 reviews for other properties.

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About the Host, William

San Diego, California, United States
Member since August 2011
Response rate: 100% (past 30 days)
Response time: within an hour


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