Please read to get the truth. We are surprised that these guests have not taken the time to read our description with more care. First of all we are a legal BnBn in the County of Maui. We are legally bound to collect the official Hawaii Accommodation Tax of 13.42%. Warning: if you book a place and you do not pay those taxes you are staying at an illegal place and your reservation can be cancelled in no time through the County’s law enforcement. We mention the tax collection several times in our correspondence, and even in our acceptance email. Regarding the cash payment, again has a simple explanation. We are legally not allowed to ask for the Airbnb travelers credit card and therefore have only one way to collect the tax and that is cash as we do not accept checks. Travelers who book directly with us through our web site have the tax included in their payment, so this is not a major problem. We hope one day Airbnb can collect the tax officially, however this is not happening at this time. We have 4 rooms and one room has its own bath and shower. The other 3 rooms share a shower in the house and a shower outside at the spa. We have 3 bathrooms and 2 showers so there is enough space and no waiting time. Most of our guests love the Hawaiian shower outside. It seems those travelers never took the time to explore this shower. Raphael is a musician and has the recording studio in this house as well and if he works on his compositions he is not bound to any hours and loves to have a snack in the fridge. After all this is our home that we share and we are not a hotel. Strangely how people can judge appearances. Maybe you would like to hear our music we are very creative people. We released 20 CD’s and you can listen to (Email hidden by Airbnb) We are paying close attention to our guests needs. We provide comfortable and clean bedding and frankly if we would have received multiple requests for better mattresses, we certainly would done so. Now that we have received this feedback from you, we have replaced the mattress in the Dolphin room, and have fluffed it up with a brand new matting as well, for even more comfort, so the complaint has been addressed, but then again, strangely enough, this was the first time we heard about this and our testimonials speak for themselves. Last but not least we have check in from 3pm to 6pm. If we do have a late check in we do have to hire people or have to do it ourselves. We prefer not to receive people after dark and yes, we prefer to spend after a long day of work our evenings not to wait for guests, and if we do have to work late in the night it is perfectly fair to be compensated for this time. If you do prefer a 24 hour service you will be better off booking a hotel. We appreciate clarity and therefore we mention all our needs in our description. We are happy that those guests at least enjoyed our magnificent land and hope the next time wherever they book they read the description before booking. We strive to communicate as best as possible with all our guests, and we are always very approachable and attentive of our guests needs and requests. Mahalo, blessings on your journey.