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Hibiscus flower bush and bridge
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Hawaii Kai Retreat, Great DEAL!!!!!

Charles User Profile
Charles

Hawaii Kai Retreat, Great DEAL!!!!!

6 guests
2 bedrooms
2 beds
1 bath
6 guests
2 bedrooms
2 beds
1 bath

Downstairs 2 bedroom rental with private entrance at a home at the top of Mariner's ridge in Hawaii Kai. Two bedrooms, living room, & bath
We also have another rental option, just ask for link! Parking within gated property in a safe neighborhood!

Amenities

Free parking on premises
Wifi
Hair dryer
Dryer
Washer
Hangers

House Rules

Check-in is anytime after 3PM
Check out by 11AM

Availability

4 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Jerome User Profile
Jerome
January 2016
I was not mailed a house manual and had to wait one hour outside to get instruction to receive key. Especially after a long flight, very annoying. There was no curtains on the bathroom window so had to make shift one, the first initial made wife very uncomfortable No trash line…
Charles User Profile
Response from Charles:
Hi Jerome, While the house manual was not sent to you on the Airbnb platform you were in fact e-mailed the property entry details and address. None of these issues you mentioned were ever brought up during your stay. We would have been happy to address each and everything you mentioned here if you would have just let us know. This is a new rental and we had a newly hired cleaner get this ready for your stay. We apologize for the issues you experienced. As we mentioned through the Airbnb message platform, this is a new rental so we made sure to tell you to please let us know if you need anything or have questions during your stay. The individual upstairs that identified himself as the "resident manager" was actually just a guest staying upstairs. We can only assume he identified himself as such so that he could get you to turn off the fan which it seems needs to be adjusted so that there is no noise made. We are certainly going to address all of these issues you have brought up for future guests but in the future it would be wise for you to let the hosts know of any issues you might have so that the problems can be resolved rather than being upset and leaving a bad review. We would have been happy to address everything you mentioned right away and also would have given you a partial refund if you would have just brought this up at some point during your stay.
January 2016
Nathan User Profile
Nathan
December 2015
Great communication with Charles leading up to and throughout our stay. He was extremely responsive to our questions and was very receptive to some minor suggestions that we had made to improve the place for future stays. The place was as described, with plenty of space, fans …
Charles User Profile
Response from Charles:
Thank you for coming Nathan! We are glad to hear you enjoyed your stay and we really appreciate the suggestions you made. The rental you stayed in is new so we have a few things that need to be sorted out to ensure future guests have a great time. Aloha
December 2015
Bambi User Profile
Bambi
December 2015
Beautiful home! There was plenty of room and Charles was very accommodating to our tight schedule.
Charles User Profile
Response from Charles:
Thank you for being a great guest Bambi! We are happy to hear you enjoyed your stay and would love to have you back in the future sometime! Aloha
December 2015
Koyama User Profile
Koyama
January 2016
Plenty of room, wide deck, fresh wind and great sunshine view. Charles is very responsive. 一軒家の地下1階部分ワンフロア貸切。スペース広。コンロ無しのキッチネットで簡単な料理は可能。デッキが広く朝陽を浴びながらの朝食が爽快。

This host has 29 reviews for other properties.

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Hosted by Charles

Joined in March 2015
Charles User Profile
33 Reviews
Verified
Response rate: 92%
Response time: within a day
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