Sabina

Spanish Steps Cosy Apartment

Entire home/apt
3 Guests
1 Bedroom
2 Beds
$89
Per Night
Per Month
Subtotal Total
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About This Listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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Spanish Steps Cosy Apartment
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The Space
Property type: Apartment
Accommodates: 3
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 2:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $22 / night after 2 guests
Cleaning Fee: $28
Security Deposit: $111
Cancellation: Strict

Description

House Rules

Availability
2 nights minimum stay
kitchen

kitchen

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117 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
April 2015

April 2015
Sabina
Response from Sabina:

Gareth,
Thank you for your positive remarks on the flat and I am glad you found the apartment to your liking and had a good stay.
I was however quite surprised about some of the issues you raised, also given the strong efforts we made according to your flight delays and requests.
Given your flight was originally landing at 11.35 on a Sunday morning I did my best to meet your request of leaving your suitcases before the check-in time which is generally from 2.00 pm onwards, so a trusted friend who does check in when I can't be there, made himself purposefully available to be at the flat at 1.00pm as that week-end I was out of town.
Eventually your flight was delayed, and after trying to reach you several times on the phone without success you arrived at the flat at 2.40 and did not mention the tour visit at 3.00pm, until you were at Rome airport. If I would have known about the tour visit before I would have organized the check-in in a different way, but nonetheless we managed in a very short time to get my cleaner to be back at the flat wait for you until 2.40pm time in which you arrived and give you the keys and you could leave your luggage at the flat. At that point there was not time for the check in, since you had to be at the museum. We finally spoke on a mobile phone which I provided in the flat and you sounded very happy to have made it and I politely asked you if it was possible to do the check in (with all the information about the usage of the flat ) with my friend later on that evening suggesting 7.30/8.00 pm. Nobody has ever obliged you to do the check in at that time or wanted to interrupt the evening, you could have suggested me an alternative time and I would have been happy to change the time accordingly to your wishes.
Sincerely I do not understand your comments especially since you were late for a reason that it did not depend on me. From your comments you seems not appreciative while I did all my best before and during your stay in Rome to make your holiday pleasant and above all I never said that you had to wait in a coffee bar for 2 hours !
It has often happened that some of my guests were late because their flight was delayed or it took long time to come to the flat and we always resolved the problems in a friendly way always cooperating with each other without stress, in this specific case I did my best to accommodate your needs despite the very short time available. My flat, like most of the air bnb accommodations, is a private home and not an hotel, so I sincerely would have expected a bit of flexibility from your side and at least a " thank you " for having always behaved with politeness and care towards the situation.
With regards to the classical music, which has annoyed you and it does not start at 8.00 am, as you mentioned, but later during the day, nobody has ever complained about it. On the contrary ! It is most appreciated from all my guests who have stayed in my flat from all over the world and it is one of the things that makes this flat very special. I hope this clarify the situation. Best Regards

April 2015

March 2015

March 2015

March 2015

March 2015

March 2015

This host has 81 reviews for other properties.

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About the Host, Sabina

Sabina
Milan, Lombardy, Italy
Member since December 2012
Response rate: 100% (last 10 contacts)
Response time: within a few hours
Trust
Super_host_50-49a8ac11a8d0ff4f439e8087dcd164cc
Superhost
  • Sabina
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