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Aprtmnet 3 blocks from beach

Carlos

Aprtmnet 3 blocks from beach

6 guests
3 bedrooms
5 beds
4 baths
6 guests
3 bedrooms
5 beds
4 baths

Apartment with more than 100 square meters. Three rooms with full WC. All rooms with A/C. An extra small room for the service. 24/7 gatekeeper. Common area with pool, jacuzzi and patio.

Amenities

Kitchen
Hot tub
TV
Air conditioning
Pool
Essentials

House Rules

Smoking allowed, respect the apartment and we should be fine. Be respectfull to the neighboors as well.

Availability

4 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Abel User Profile
Abel
January 2016
The apartment was difficult to find the instructions/ address given were vague and incorrect. The host didn't even seem to know his own address which made me suspicious he gave me two different numbers for the building and even a random name that wasn't on the building. He messag…
Carlos User Profile
Response from Carlos:
Hi Abel, I am very sorry to hear you had a bad time and honestly a little surprised as I think I made myself very clear with you (with messages I can account for) telling you that my previous guest was just leaving and that I would be sending the cleaning lady so if you didn't mind you could begin setting things in the apartment for your commodity (that was at around 1-2pm when we had agreed you would arrive at around 5pm-6pm). My exact words where "I am sending someone to clean up so I hope you don't mind finding it as left by previous guest" Therefore I find it really contradictory to hear your complaint about feeling awkward by seeing the cleaning lady since you arrived at least 4 hours earlier than agreed and I warned you about this. On a side note, the previous guest had to return because he forgot his camera (I told you this as well) and honestly don´t know if you were expecting me to tell him to go back to Mexico City without the camera because you were about to arrive. I really encourage you to review your inbox in AirBnb so you can confirm that I never told you the apartment was ready...I told you “previous guest has left and I am beginning cleaning and all that”. Moving to the address issue, I told you: “The address is Calle Horacio Nelson, Costa Azul, Building name: Neptuno, Ground floor. It is the only apartment in the ground floor and the building is next to a veterinary and pet shop and in front of a White Church called Iglesia de Costa Azul.” The number was 550, not 500 (my bad, apologies). The building name is Neptuno although it doesn´t have the name in display like every other building you will find around the zone but I gave it to you in case you got lost and asked someone for help. Other than that, the address information is not vague , I gave you reference points and made a mistake in the number…agreed. I believe your opinion and grade is really bias, I personally feel it is unfair since you gave me the lowest grade possible in everything. You asked for my place 2 or 3 days before arriving, even one day before your arrival I warned you that I had other guests in there and that if you didn´t feel comfortable with the times in order for them to leave at around 5pm and me being able to clean everything up you should let me know and I would happily cancel the reservation…you told me there was no problem. I sincerely thought I was doing you a big favor by letting you stay for the day in my apartment booking it in so short notice because this time of the year it is almost impossible to find a place in Acapulco and the price I gave you would normally be triple as expensive but since this are my first experiences in AirBnb I decided to keep them very reasonable. I also thought you had no problem with the place since you never told me anything about all the problems you are pointing out regarding the interior of my apartment even though I kept constantly communicating with you and kept everything polite and friendly. I apologies if things were not as expected, I will talk to the cleaning lady because sheets should have been changed and if you had told me they weren´t I would have happily fix it. I also told you the gate keeper in the building would most probably not speak English and I think this is a big part of why there was misunderstandings to get in and settled. All around, I honestly don´t know if you were having a bad day with the long trip from Mexico to Acapulco or the hot weather or any other matter but my believe is that you are not being fair with your review and this unfortunately has an impact on my profile. Therefore I encourage anyone reading this to contact me and let me prove that my interest is that my guest find everything in order and receive what I promise them they will get. Apparently this all comes from a lack of communication but I believe this was from your part and not mine (again I have the saved messages of our conversation, I believe you do so and would kindly ask you to read them), I even gave you a good grade and comments thinking we were in the same page and comfortable with everything. Finally, if you are still reading this, let me know if you feel comfortable with a refund. I have no problem in doing so even though you never addressed all this complaints directly to me and my grade and your comments have already impacted my profile with other AirBnb users in a negative way. Believe me, the one day stay at so low price compared to your as low as it gets review is really not worth it. However I am confident that I will keep getting positive reviews from all my other guests (like the one below) and this will all stay in the past. Apologies are clearly in place since I am finding out you were not comfortable and there are no excuses for that, I hope you had great holidays and undesrtand I am not trying to start a wave of discussion with you I am just trying to make everyone who read your comment realize there are both sides to every story and that my intentions with the AirBnb are to make them feel comfortable and happy in my apartment and if that is not the case I am willing to ammend the problems that are my responsability (regardless if the first time I hear from them is in the public review page or personally by message).
January 2016
Alin User Profile
Alin
January 2017
Excelente ubicación, excelente anfitrion, siempre nos estuvo orientando. El condominio es muy amplio y muy céntrico. La alberca muy limpia, aunque no tiene lugar de estacionamiento asignado, la zona es muy segura para dejar estacionado tu auto a un costado del condominio. Sin dud…
Greta User Profile
Greta
March 2016
De maravilla. Todo lo publicado es cierto, superó lo que esperábamos, ya que tenía todo lo necesario para sentirnos como en casa, comodidad, tranquilidad, servicio y limpieza. Nos gustó mucho la ubicación, disponible para moverte a todos lados. Muchas gracias Sr. Carlos
Merce User Profile
Merce
January 2016
El departamento y todo estuvo excelente ! Me volveria a quedar sin duda alguna ! Gracias por tu apoyo Carlos
Carlos User Profile
Response from Carlos:
Gracias a ustedes por el trato, me da gusto que todo estuviera en orden. Saludos!
January 2016

This host has 5 reviews for other properties.

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Hosted by Carlos

Mexico City, MexicoJoined in November 2011
Carlos User Profile
11 Reviews
Verified
I am from Mexico CIty, I studied Law and I am available for any questions or doubts you may have.
Languages: English, Español
Response rate: 50%
Response time: within a day
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.

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