PoolThis is one of few homes in this area that has this feature.
Monte Azul is a country house in the Alentejo Coast region, very near the Southwest Alentejo and Vicentine Coast Natural Park, that is the finest preserved stretch of European coastline, covering over 100 km, from Porto Covo to Burgau (Algarve).
No parties or events
Check-in time is 4PM - 6PM
Check out by 11AM
The description of this place stated that they accept dogs. The night before we would depart we received a message from the owner that we would have to pay €50,- in cash upon arrival for the dog. The owner was not there upon check in, but a cleaning lady. The cleaning lady …
Response from Suspiros:
I'm very sorry for all the inconvinience, but it was not possible to welcome you since you do not agree with our house policy. In our announcement at Airbnb platform we say, on House Rules: "The values listed refer to the use of space for holiday stays and is not allowed to hold events or use for other purposes. For events and stays with animals, please contact us." Usually the requests of potencial guests inform that they want to bring an animal and, accordingly, we inform the conditions for acceptance of animals and the price. We have exchanged several emails and the dog was never mentioned. All the information for warrant a sucessfull check-in was exchanged without any reference to an animal. Only the day before the check-in you sent an email informing that you had a dog and asking if there was any problem. We informed that acceptance of animals depends on full accountability by the owners for any damage they cause, as well as the payment of a nominal fee for the stay of the animal (10,00€/day). We did not receive any response to this email. However, on the check-in day, around 2 p.m. we received a phone call from our guest and this question was mentioned. The guest did not informed that she did not agreed with this condition. More, the guest did not left Lisbon to travel to Monte Azul at this time and asked us about directions to the house (we had already sent the ittinerary but the guest replied that could not find this email and requested us to send it again to their direct email, what we have done). When they arrived the house, the guest said to our staff that they did not have money to pay for the animal. Another phone call was made, where we remembered that this was the condition to do the check-in as we had informed yesterday and today, so they would have to go to an ATM (our staff would help and inform the way). The guest went to the closer ATM with our staff leading the way. About an half hour later to the previous phone call, our staff phoned us informing that the guest refused to pay for the animal. We explained that, after all the emails and phone calls exchanged, we could not accept that only at that time the guest finally inform that doesn't agree with the animals fee. We hope you had a nice stay elsewhere. Best regards
Suspiros Eco Tourism - Casas de Campo / Country Houses For availability and more information please contact us searching for "Casas de Campo do Junqueirinho" or "Suspiros Eco Tourism" on web.
Languages: English, Español, Français, Português
Response rate: 80%
Response time: within a day