Dear Iuliano, we are really sorry to read your words. Let me take some minutes to reply to them.
All our staff can get by with French spoken guests. In fact, this apartment has been hosting hundreds of Frenchs guests during the last 10 years, and we always manage to understand each other.
Many guests do not have any concern with the terrasse and the sports courts placed 10 meters opposite from us. It is a sunny place and, under our point of view, it is not annoying.
The appartment does offer a very powerfull gas central heating system, and on top of that, the airconditioning at the leaving room can also be used as hot air blower. It is first time we get any complaint about cold at our place.
It is true that we run out of Ammenities, although they are published and always offered. We do apologize about it.
In any case, you did have a 24 hours contact phone number, in order to request us any missing staff at the kitchen or in the apartment. It might happen that you need something. This is not a concern. Guest does rise the request and we do come during the day and provide the request.
Finally, you are complaining about the price of the city tax!. I'm really sorry but the price changed already 11 months ago, and it is clearly stating everywhere. Current price is 2.48€ per night and person, and it is not fixed by us but by the city hall.
We do apologize for the inconveniences and concerns that you highlight. I believe we could have fixed them mostly by a phone call from your side to raise them the very first moment you experienced them.
Kind regards, Marc