I would like to thank you for your fully detailed comments, and I'm glad to see that you enjoyed a large part of the equipments of the villa (general decoration, kitchen, pool, gazebo, children room...) as well as its proximity of the wonderful beach of Trou aux Biches or the shopping areas in Grand-Baie.
Regarding the other points, I haven't had this kind of feedback yet with the previous guests, and I'm really sorry for the inconvienience. We will use your information to improve our service as we want our guests to have a nice stay.
We will now make our check-in proceedure lighter .
Regarding the WIFI, I'am afraid the wrong device (the portable one) was given to you as a brand new "box" was installed this summer in the living-room, allowing you a performant and unlimited access to internet for a very moderate price.
Regarding the location, it is clearly quiete and most of our friends and guests do appreciate not being bothered by cars/buses/road noises or by disturbing neighbours and have the possibility to relax and rest at night or during the day in a peaceful area.
The closest beach is famous as it is still "wild" and shadowy with all the filao trees. People usually come there for fishing, running, having family picnics or simply watching the sunset... If you want to swim there, you can go to the hotel Le Recif's beach, but Trou aux Biches and Mont Choisy beaches are so great that it easy worths a short 10 minute car ride, don't you think so ?
As you said, the villa has grids, like many houses on the island, and as a renter, the security of your belongings is part of my responsability. I prefer my guests to be mindful and avoid any troubles, which is the case until now...
I hope you and your family had good times and nice experiences in Mauritius despite all the inconvenience you mentionned and I woud be glad to welcome you once again at home for your next stay !