Aloha! I'm glad these guests enjoyed Hale o Lei! As they said in the on-siite guest book "Couldn't have imagined a better place to vacation". I am a little confused by the statement that I was not forthcoming with information. Prior, and subsequent to, the booking, I responded to numerous questions about what we provided (everything he asked about we already provided). I also gave him a quote for fewer days and then he changed his mind. This change in dates led to Airbnb deleting the cleaning fee of $250. I was not aware that I needed to reenter this fee. When this came to my attention, I mentioned this to the guest. When he departed, I requested that he pay it (it is clearly in the website, I had mentioned it to him, and was not envisioning him refusing to be responsible for having Hale o Lei professionally cleaned for the next guests). Upon his refusal, I said we would pay for his cleaning and assured him that it was unintentional, as was his taking the key to Hale o Lei home. He, and his 8 relatives, received a wonderful vacation in a 4 bedroom home across the street from the ocean for only $371/night (of which we netted $297/night after taxes/fees/his cleaning fees were subtracted. The frig and pantry have some essentials condiments, our cleaner sometimes brings home-grown fruit, and guests are welcome to harvest and enjoy mangos, papayas, passion fruit, bananas, and coconuts growing in the yard if they are in season. HARD TO BEAT!! COME ENJOY!!