We do our best to accommodate all of our guests, especially those who are visiting Portland for unfortunate reasons. That being said, our pricing is clearly defined in our pricing section, and the total for everything clearly laid out by airbnb before a guest can book. Airbnb does not “bait and switch”, as the guest is suggesting, and all guests have to sign off on the price—as well as the cancellation policy—before their card is charged. They are also sent an email from airbnb, as well as an email from us, with receipts for their upcoming stays; there is no way to be “shocked” by the price, we are very thorough. When the guest decided they wanted to stay somewhere else, they got upset with our cancellation policy—which, again, was clearly defined from the beginning—and tried to get Airbnb to cancel their reservation last minute and refund them in full, even though our policies were agreed to when the guest booked. Airbnb refused to do so, our team reiterated our policies, and the guest has now decided to take her not reading before booking out on the review, which hurts our homeowner. We urge all guests, especially those new to airbnb, to hit the tab that says “pricing” before booking a home, as just like a hotel, the price will be different for two people than it is for twelve. Safest of travels, Tiffany, and our heartfelt condolences to you and yours.