You have been informed with the first message what you have to pay, how and when. If you weren`t agree with that, why you didn`t email me to ask what another options do you have, or just to ask if that deposit is obligatory or not? Then, you can not say you haven´t been informed.
Don't tell me I have been abusive with you because since the first minute, I have been very friendly and polite. From the very first moment I called you to check if you arrived, I gave you indications haw to take the taxi to arrive to the aparment, etc. I showed you the apartment, I explained everything about the apartment. And when I have seen your behaviour, how you wanted to cheat on me, I unterstood that you are a bad guest, because If I would leave you the keys without any deposit, there were a risk I could have, because you could make a report the day after and to not pay the rental.
Than, when I saw you didn’t want to listen my point of view, I couldn’t leave the keys of the house which is valued in 400.000€ to a person who was arguing with me while your daughter was crying.
I just had to take a decision, and I wasnt obligated to give you the keys, because I considered you are not an honest guest, despite of I was very sorry for your daughter. And remember the last thing I said to you and your wife "I have never had any problems with any of my clientes, remember, you are the only one who destroyed your holiday, because you didn`t want or just refused to ask me in advance for another options before your arrival." And you wife said "I know" and she left.
So my conclusion was, even your wife was afraid of you, despite of she knows you, so emagine if I was afraid or not in the middle of the night with a stranger person in my apartment obligating me to give him the keys without any payment.