Dear Sarah, once again apologize for the problems with communication, never before did not happen and will not happen again. If you are so unhappy with the service you have laughed my mail, please contact me and we will arrange a way to which we will return the money. I accept the criticism to communicate and again apologize, but the cleanliness and equipment of the apartments can not accept, the apartment was ready in 14 hours as stated on the Airbnb website.You arrived previously around 12,you left luggage, we give you the key and agreed to come back after 14, when is officially check-in time at the apartment. At 14 hours I have sent messages that the the apartment is ready, but you did not answer. My sister was waiting for you until 15.30., as you not answer, and you had key, she left you a message with contacts on the table, but you had not contact her, that you arrived, not requested additional information. We pay special attention to cleanliness of room, bed linen, towels and everything else in the apartment, as can be seen from the previous 94 reviews.The apartment has heating, air conditioning was installed in the heating and special conditions for a heater in the bathroom, you had quilts an covers on the beds and extra blankets in the closets.
As for the distance to the city, it is not more than 5 to 10 minutes walking.
Sorry, but your review is not well-intentioned,.
Sorry to hear you're not satisfied with the service,and have not used the possibility of cancellation, when you see that you do not like the (Website hidden by Airbnb) regards.