De Kelders is considered one of the best land based whale watching sites in the world. This beautiful house on the sea front street, boast views across the Walker Bay nature reserve and a breathtaking sea view of the bay.
Not suitable for pets
No parties or events
When I booked 5onCliff there were no reviews and only four photographs. The photographs (and the name) gave the impression that the house was secluded and on a cliff. After I booked the house I was contacted and given a website about the house, it was then that I became suspiciou…
Response from Gill:
Dear Shane Thank you for your candid review. As we had only just listed on Airbnb a couple of days prior to your booking, you were our first Airbnb guest experience and hence our first review. Please be assured our intention was never duplicitous. We acknowledge, retrospectively, that in our haste to list for the December season only four images on the website was insufficient to give the best views of the property itself and as such we will rectify to bring it in line with our current website. We’d also like to assure future guests, that should you have communicated any reservations regarding your booking with as much time as weeks prior to your stay, we would have gladly offered more information and certainly would not have held it against you should you have decided that the property did not suit your needs. Perhaps this is an Airbnb “immediate confirmed booking” consideration which we will look into. The property has been well-received and complaint-free, and the surrounding beauty and views greatly appreciated by all previous guests prior to listing on Airbnb. Admittedly, they were not student/young folks looking to over-indulge over New Year’s. None-the-less, thank you for your remarks ‘on the positive side’. We have taken great care to ensure that the property is crisp, clean and well stocked with quality self-catering equipment and amenities, as well as providing free wi-fi, full DSTV, a selection of books, games to ensure that guests have a comfortable and relaxed stay. As we deem much of the balance of the review to be inaccurate and sadly, negative, we’d like to clarify for future guests: •Many of the establishments on ‘Cliff street’ are listed as the house number on Cliff street, as this is the main seafront street, which is on the edge of the De Kelders cliffs. •The map provided by Airbnb shows the property is in a residential area, as most self-catering holiday homes in the area are. •The house is situated close to the edge and in walking distance of the tranquil Walker Bay nature reserve with walks through the fynbos down to the sea. This is the view we were attempting to depict. •The pricing of our property is mid- to high range, in line with local establishments with similar quality offerings, particularly over peak season. As a 5 bedroomed house, it may be considered fairly cost efficient for larger groups. •The link provided on our website is directed to ‘activities’ in the area, not accommodation reviews.
I feel very fortunate to live in one of the most beautiful places in the world... De Kelders is a paradise for me, with beautiful views, beaches, nearby mountains and forests. I love living so close to this incredible natural beauty. I grew up in Johannesburg, and lived in London…
Response rate: 100%
Response time: within a few hours
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