sorry about the difficulty you have encountered.
We are also sorry that you did not read the abundant information provided to you in advance nor contacted us during your stay. You would have found that there is an idyllic walking path that leads directly to the nearby town ( not the road along the lake, which is for driving), which then extends, always on a protected path, to the nearby town of Pallanza. Reading the instructions and contacting us by email (the apartment has WiFI)or reading the instructions, would have addressed your misunderstanding. We are also quite surprise at your assessment of the apartment. We keep the place in top shape, most of the the furnitures are designer, with a brand new queen bed in the master bedroom and designer lounge chairs, and the kitchen cabinets are designed for efficiency. We provide linens and towels well above standard. The comments from many other guests attest to that.
Finally, as per instructions sent to you, there are two driving access to the apartment. One of the access road is narrower, as are all the roads going up the hills to houses that warrant beautiful lake view.
Again, sorry if your experience was not satisfactory, but we feel that we provide outstanding accommodation (and service) to our guest.
Daniela and Roy