first we are a surf house which managed by simple surfers and not a 5 stars hotel.
the check-in time start from 12 pm, so when the groupe arrived before this time and we still had guests in the room whom they left at 11:30 am , we invited Mariam's group to a coffe while we could clean the 2 apartments, we gave themone apartment just 15 min after their arrival, for the second if they couldn't wait a half hour so they are not our favourite guests.
the two tents are for two surfers they used to book in our house but we had no availability and all of imsouane was busy, we offered tents for them; this is our soul and style of living. the same when you booked for 8 pers and you arrived 11 persons, and it was no problem for us to put additionnal beds in your room.
imsouane is a small village far from the civilisation , there are even no banks here or offices so no internet. and this is the only way to have internet is by signal .
the group was not responsible they made loud party until 4am, we couldnt sleep and we tried many times to ask them gently to put the volume lower, we couldnt make a breakfast for them in the morning.
the downstairs door is always opened, and there was two surfboards not got stolen, it was your fault Mariam you were totally drunk and you lost your stuffs somewhere else, because we gave you the keys of the room but you didn't locked up your door. Additionally, we asked you to call the police but you refused, and its so strange and bizarre to get stolen while you were all in your room so we think that someone among your groupe who did it.
sorry, but we have to say that you are not clean, you kept all your dirt of empty bottles of wine and dirty dishes in kitchen, sand and hair in bathroom and everywhere.
finally we are not perfect, and we develop our managment day by day and with the help, ideas and suggestions of the nice guests.
thanks for staying and for the review.