Many thanks for your feedback.
I am delighted to hear you were happy with the apartment facilities and service provided by our staff.
With regards to your comments regarding your arrival to our apartment, I always advise our guests to use South West Tours Boracay for their transfers to the apartment, as they provide a 'door to door' service and therefore help guests with their bags right to the apartment door. Or if guests use another transfer company I advise them to call our staff in advance of their arrival, our staff are always happy to meet guests to help with bags and escort them in. I checked the communication record between ourselves and this information was shared with you prior to your arrival, it is unfortunate that you didn't take my advice and therefore had to carry your own bags.
With regards to your comment about the dipping pool, I contacted our staff immediately regarding this, as they advised you at the time, it was not a worm in the pool but a baby millipede, they are very common in the sand in Boracay. As our apartment is right on the sandy beach, they can access the apartment if the doors are left open etc (likewise re the mosquitoes and other critters on a tropical island). I understand our staff dealt with the insect and cleaned the pool.
Overall, I understand you had an enjoyable stay and we would welcome you back anytime.
With very best wishes.