Sparkling clean5 recent guests have said that this home was sparkling clean.
Charming and Elegant Austrian Apartments for Skiing and Hiking Holidays
Laptop friendly workspace
1 king bed
1 king bed, 1 single bed
2 sofa beds
Not suitable for pets
No parties or events
Check-in time is 2PM - 8PM
Check out by 10AM
Clean place. Beautiful balacony view. Very steep place not as showed in the photos. Had a hard time picking my luggages to the apartment. I was lost when I arrived and the guy responsible for the check in refused to direct me to the place. The host refused to accept my request to…
Response from CasaNeve:
Mouza I am sorry to read your review. Teh things I have to say about you and your booking are the following: - I was not rude to you and I am never rude to anybody - Bad Gastein is a steep town, anybody knows that, so you have to walk and this is why people go there at summer. If during the booking you told me that your Mum was old and with a back injury then I would have told you NOT to book it but you cannot book it and then try to cancel on the day of the check-in. There are rules on Airbnb and you have to respect them - Speaking of rules you booked for 2 adults and 1 kid. We found that it was 6 of you in the taxi going to the house and we know that it was 4 of you who checked in the apartment so I had to charge you 1 extra person for the stay. However, we make a price as number of guests so lying on the number of guests is not honest. - Speaking of check-in, Thomas the care taker waited for you at the house until 8pm which you saw in our terms and conditions is the latest time to check-in at the house but you did not show up. In fact we found out later that you had already been there by taxi and left because you decided the apartment was not for you. However for people arriving after 8pm check-in is of course still possible. Thomas house is 400-500 mt away and we ask guests to go there to pick up keys. This is quite normal for properties on Airbnb. I suggest you behave more transparently with hosts and you will have a great experience. Airbnb works very well when people respect few basic rules but perhaps you should book HOTELS and not use Airbnb.
We are April and Michele, married couple with two kids living in London. We are passionate about skiing but also believe in beauty and comforts when on holidays and always found that it's difficult to find high quality accommodations for families and young professionals at afford…
Languages: English, Español, Italiano
Response rate: 100%
Response time: within an hour
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