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Historic Spacious 3BR Apart Galata

Entire home/apt
6 Guests
3 Bedrooms
3 Beds

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About this listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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First Room: working desk, guidebooks on the shelves

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The Space
Property type: Apartment
Bedrooms: 3
Bathrooms: 1.5
Beds: 3
Check Out: 12:00 PM (noon)


Extra people: $15 / night after 4 guests
Cleaning Fee: $40
Security Deposit: $111
Monthly Price: $3500 /month
Cancellation: Strict


House Rules

Safety Features
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

4 nights minimum stay

First Room

Verified Photo

80 Reviews

Check In
November 2014

October 2014

October 2014

August 2014

August 2014
Response from Fatih:

I feel sad that Michael was very unhappy about the construction site that is nearby the Galata apartment. I feel that he has quite a different perspective on the events than I do, hence I’d like to elaborate on what happened from my point of view. This apartment building is a renovated gorgeous place in one of the most popular streets in Galata. All the other buildings in the vicinity are old and from time to time property owners get construction permission from the municipality and renovate. It is a quirk of visiting/living in a major historical metropolitan city. That’s one of the reasons why Galata is preferred by guests, it’s old but new; a mix of cultures and flavors; a magical ambiance all around. There is of course a price to keep it that way and renovations are a reality of every day life here. For that reason, having not a single bad review or complaint on the construction site in the last 8 months, I did not think of mentioning it to Michael. Frankly, even staying at a hotel, the property manager has no control over beginning/end dates/hours of construction sites in the area. I believe that is true for US as well where Michael came from. The point here is many construction sites have been around and will be. Since they work during the day and all guests are busy conquering the city, I have not had a single complaint so I had no reason to believe there was a problem. It is true that there is no a/c in the apartment (and that is in the listing) however, this is a renovated historical building older than a century and we are not allowed to add a/c to the building. Nevertheless, the walls are thick and ceilings are high with good insulation and I provide several large and small fans in case they are needed. Thus closing the windows should not have been a problem whatsoever especially since I checked and the nights have been between 69-77 that week and there were only 2 days the highest temperature got to 90s during the day.
Having laid out the facts, back to the story: Michael and his family arrived on August 3rd and I have not heard anything until August 5th. Apparently the trucks came earlier than 9 am (approx 8:15 am) and left after 6 pm (approx 7:15 pm) according to Michael’s first emails. I immediately called the municipality and the construction manager, filed a complaint and was guaranteed the trucks would not arrive that early. I informed Michael and gave him the option of moving to a nearby apartment which is not far from Galata albeit in a less convenient area and that place does not currently have a pest problem, which happened once as it may have happened anywhere and I took care of it. In fact the next day, Michael wrote me and said he did not want to move and the place was quiet and they were happy. I believed the problem was solved as I live in the same street and I checked and everything seemed fine. On the 7th Michael emailed with the same complaint and I told him everything I had done to fix the problem. I was unfortunately accused of concealing that there was a construction site. Honestly I don’t know what to say, I doubt anyone can find a street in Galata that does not have a construction site in close proximity. So once again I offered Michael to move he said he did not want the other place so I told him I’d give him a discount for the nights he stayed and he could cancel his reservation at the Airbnb website and I’d refund his money for the remaining nights so that he could move to a place of his choosing. The tone of Michael’s emails got very hostile after that, which surprised me since I believed I was giving him a very good way out of a situation that seemed to bother him very much. I am saddened by all those emails and his review because I did my best to make up for what I believe was not my fault. However, Michael refused to leave and asked for whole stay to be free. I told him that there are other guests who would want the place so I cannot give the place to him for free for 7 days! However, since I could not convince him to move to my other building or leave and find a place on his own, i still wanted to please him to the best of my abilities. I offered him a 40% discount for the rest of the nights. I was hoping this would satisfy him and make him believe that I try in good faith to fix the problem. He agreed and stayed and seemed content. Having read his review, I guess nothing short of gifting his whole stay could please Michael
I did inquire why the trucks worked so early and left later than usual that week. It was Ramadan Holiday (religious fest) the week before and so they were not allowed to work so they were trying to make up for the lost time. Apparently this was an isolated incident and I am so sorry that it ended up making Michael’s vacation less than ideal. I believe there were many things to approach the matter positively such as closing the doors and having all the fans work at the same time like lots of guests do anyway to get air circulation in the apartment.
Or Michael could have canceled his reservation get a full refund for 7 days and go to any other accommodation of his choice. I feel like he did not try any of these options, asked for a free 7 day pass at one email telling me he’d leave a bad airbnb review otherwise. I gave him 40% discount for his overall stay and I believe I did the best I could despite not having any control in the situation. I hope that Michael and his family have at least few good memories from their Istanbul trip and they are always welcome in my properties.

August 2014

July 2014

November 2013

This host has 488 reviews for other properties.

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About the Host, Fatih

Istanbul, Turkey
Member since March 2011
Response rate: 98% (past 30 days)
Response time: within an hour


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