Entire home/apt
4 Guests
1 Bedroom
2 Beds

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$151
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About this listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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View from the lounge


The Space
Property type: Apartment
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 2:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $16 / night after 2 guests
Cleaning Fee: $32
Security Deposit: $321
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
2 nights minimum stay
Verified Photo

196 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
July 2015

July 2015

July 2015

July 2015

July 2015

June 2015
Nikki
Response from Nikki:

Laura and her family spent one night in my home in central London but unfortunately it was one of only a few disappointing experiences as a host.

Having read my listing, Laura would have been aware that in keeping with central London, my apartment is bijou. We had emailed prior to booking, as Laura wanted more information about my sofa bed. I had advised that it is a standard UK double, that I sleep on it myself with my boyfriend when my parents are staying, but that I could also offer an additional air mattress should it be desired once she arrived and Laura being happy with this proceeded to make a booking.

It was therefore disappointing that having arrived and initially saying everything was lovely, Laura then telephoned at 1:30 in the morning to complain that it was too small and that it was broken. Horrified, I responded as soon as possible, arriving to find that the sofa bed was in good working order and not broken - I can only presume that she had not read the instructions on how to open it as prompted. Unfortunately Laura had already decided to leave and go to a hotel that was more suited to her.

I feel great upset by this experience as I would towards any of my guests not being 100% satisfied with their stay (do see all my other really positive reviews!), but particularly as Laura was fully informed prior to booking, but she gave me no opportunity to be able to assist her, leaving me feelings powerless to please.

Laura was fully refunded for the rest of her stay.

I truly hope she and her family managed to enjoy the rest of their time in London x

June 2015

June 2015

This host has 82 reviews for other properties.

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About the Host, Nikki

Nikki
London, United Kingdom
Member since March 2011
Response rate: 100% (past 30 days)
Response time: within an hour

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