Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
uper charming 2 Bed / 2 Bath cabin with large fenced yard, stone fireplace and BBQ. Very central location, close to everything in Big Bear. 1 king bed, 1 full bed, 3 twin beds, and pull out double sofa sleeper! Pet friendly Property.
Free parking on premises
No parties or events
Check-in is anytime after 3PM
Check out by 11AM
The location is great and the sleeping arrangements were great. 5 mins of hot water and that's it. Alvaro told us last minute that we had to collect all our trash and take it to the dump. It would have been nice to know this ahead of time. You pay 100 dollars for housekeeping…
Response from Alvaro:
Hi Ellen, I read the review you left me and I find the majority of it to be inaccurate which I'm sure has to do with me not wanting to cancel your reservation days before your check-in date. The water heater was recently replaced and works perfectly and I find it unfair how I wasn't notified of the issue. If you would have notified me within your stay, I would have gladly gone over to fix the issue. I also did not tell you last minute to take your trash. The only time I spoke to you during your stay was to allow you to check out late. You were notified of the house rules before entering the home which you agreed to them when you booked the cabin. Also, if you would have read the house rules I sent you, you would have read that by city law every renter has to take their trash to the local dumpsite. I find it as inconvenient as any guest does. Overall, I hope you enjoyed your stay in Big Bear and visit again!
Response rate: 80%
Response time: within a day
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