Entire home/apt
8 Guests
4 Bedrooms
4 Beds
$300
Per Night
Per Month
Subtotal Total
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About This Listing

Best location in Playa. Just 2 minutes walking to the beach and 7 minutes walking to the famous fifth avenue. You can relax in a beautiful beach during the day or discover the Riviera Maya and in the night just walk to a local restaurant in the Fifth

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Blick auf den Mayapark

Blick auf den Mayapark


The Space
Property type: House
Bedrooms: 4
Bathrooms: 3
Beds: 4
Check In: 3:00 PM
Check Out: 10:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $25
Security Deposit: $500
Cancellation: Strict

Description

Availability
3 nights minimum stay
Blick vom Balkon auf den Mayapark

Blick vom Balkon auf den Mayapark

7 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
January 2015
Maria Fernanda
Response from Maria Fernanda:

True thanks for your review. The kids enjoy your kids and hopefully you plan to come again ;) Say hi to the other family from us. We wish you the best!

January 2015

January 2015
Maria Fernanda
Response from Maria Fernanda:

Hola Gianna,
vielen Dank für Deinen netten review. Hoffe Ihr kommt bald wieder.

Viele liebe Grüße
Maria und Ralf

January 2015

November 2014
Maria Fernanda
Response from Maria Fernanda:

Dear Trisha,

First of all, thank you so much for taking the time to submit a review, we appreciate all feedback and welcome the opportunity to address any and all concerns. We apologize that your stay was not as you expected. That being said I am a bit surprised to read of your displeasure as we saw you nearly every day, and you always indicated everything was going well. Had you, or any member of your family, mentioned any of the issues you indicated I assure you we'd have acted upon them immediately. I will do my best to reply to each in hopes that the same meets with your satisfaction.
- We have a full-time employee for the swimming pool and garden. He comes everyday, with the exception of Sunday. If you went swimming on Sunday it is likely that leaves and other vegetation had accumulated since his visit on the previous Saturday. This is a tropical region with many trees and weather conditions beyond our control (i.e., wind and rain) which can sometimes affect the condition of our outdoor spaces.
- Regarding the mosquitoes, there is only so much we can do to control them. They can be seasonal and are also more prevalent after a rain, at sundown and near plant life. This is a normal and expected part of life in the Caribbean, however unpleasant we may find them ourselves.
- The house is fumigated every month to keep bugs at bay, however, we make sure not to do so immediately before arrival of our guests in case of any chemical sensitivity. It is a safe process but it does have a specific fragrance and we prefer the house be fresh for arrivals. In addition, we always go in after the fact and remove any of the unwanted guests the fumigation eradicated. The backyard borders a small jungle park and Mayan ruin so it's not unexpected to have this to contend with now and again. It's one of the accommodations one makes to be close to nature, birds, agouti and yes, insects as well. Had I been aware of your discomfort I would have sent a fumigator over when you left for Akumal so it was sorted out upon your return.
-The Playacar community borders several local businesses and event venues. Depending on the time of year and direction of the wind it is possible you'll hear music or festivities, but to be honest, thus far it has failed to present much of a problem. There is the Jazz festival every November and the music can be heard mostly everywhere, as well as BPM (an electronic music festival) which comes to town a couple of times a year and can be heard thumping into the evening - both of these are well out of the range of our control.
- The house you rented is a mid-range vacation home, priced accordingly for this area. We manage other properties, at a much higher price point, which of course come with luxury bedding, spa bath sheets, evening turn down service, full time maid, Chef etc... We have a wide range of clientele and offer a full spectrum of services to best accommodate their diverse budgets, necessities and unique requests. This home sticks to the basics, offering what any family may need during a holiday. The photos on the website are unaltered and we believe are an accurate and honest representation.
- While the home has curtains in all the bedrooms and private spaces, a collaboration with the owners resulted in keeping the downstairs windows bare to allow greater access and enjoyment of the outside spaces. In the interest of privacy for the occupants, however, we had polarized windows installed so that one would have to get very close to the windows from the outside to see in.
We feel that the advantages of the home outweigh the acknowledged inconveniences (mosquitoes, leaves in the pool, wildlife) and that it offers a great space, at a fair price, with a short walk to the beach and 5th Avenue – a great value for one’s vacation time and dollar. That being said I will again sincerely apologize if the home and our services failed to live up to your expectation as it is our intention to exceed them each and every day for every one of our guests. We welcome an opportunity to make your next vacation everything you hope it to be, if that’s not in the cards then we wish you fabulous holidays from here on out.

Again - our many thanks,
Maria

November 2014

April 2014
Maria Fernanda
Response from Maria Fernanda:

Thanks for the positive review. I hope you come back soon. Greetings to your family.

April 2014

January 2014
Maria Fernanda
Response from Maria Fernanda:

Thanks Sean. We hope to meet your wife and baby in your next holiday to Playa!

January 2014

April 2013

December 2012

This host has 79 reviews for other properties.

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About the Host, Maria Fernanda

Maria Fernanda
Playa del Carmen, Quintana Roo, Mexico
Member since December 2012
Response rate: 92% (past 30 days)
Response time: within a day
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