Hi Katrina, we are sorry to hear about your experience. We wish you would have told us about the problems you mentioned so we could take care of it. About the sofa bed we never got a reply back if It was good for sleeping or not, we would have changed it. About the necklace stolen, It's impossible that somebody got in because the place Is very safe and the lock is impossible to open unless you know the code, the normally is changed at every check out. We asked the cleaning team if something was left in the bedroom but they didn't find anything. We sent you a text message but probably you didn't read it. Hope we can make you change mind in the future.