Private room
2 Guests
1 Bed

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$36
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Casitas Kinsol Guesthouse in Puerto Morelos - near Cancun - Room #6 -


The Space
Room type: Private room
Bed type: Real Bed
Accommodates: 2
Bedrooms: 1
Bathrooms: 1
Beds: 1
Check In: 3:00 PM
Check Out: 12:00 PM (noon)
Pet Owner: Dog(s)

Amenities

Prices
Extra people: No Charge
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
1 night minimum stay

Casitas Kinsol Guesthouse in Puerto Morelos - near Cancun - Room #6 -

10 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
January 2015

January 2015

January 2015
Christine
Response from Christine:

We are very sorry that you feel insulted, degraded, treated with rudeness, ... At no moment, this was our intention to make you feel that way.
We did apologize to you that same night for the technical problem that we experienced. And we did everything in a timely manner to resolve the problem.
We did ask you straight forward “what you want from us”: this was not in an attempt to be rude, but just to get the point.
When you commented that “we're not happy with our stay”, we offered you a full refund and the option to leave whenever you wanted : this was in an attempt to let you know that you were not trapped in an accommodation that does not fulfill your expectations.
We also asked you “How much do you value the inconvenience of last night”: to which you answered with a monetary value equal to the price of the night.

And to be sincere, we also feel very much insulted when you wrote in a private message “Take a customer service class and make your husband stop being an insensitive unpleasant jerk.”

We do believe that it is VITALLY important that you are proud of your comments and they are fair; the moment you are aware you exaggerated them, that you had unfair expectations or you were being dishonest, then your review has only one purpose: anger management! Many reviews say more about the people who write them, than the establishment; if you fall in this category, then it might be time to learn how to write objective reviews on an establishment and not an introspective review!

Bad reviews can kill. A review is online to help other travelers make a smart decision about their next travel experience. A review should not be online to take someone down; a review is not a tool to manage your anger.

January 2015

December 2014

February 2014

February 2014

January 2014

This host has 364 reviews for other properties.

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About the Host, Christine

Christine
Puerto Morelos, Mexico
Member since December 2009
Response rate: 100% (past 30 days)
Response time: within an hour

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