Thank you for your detailed feedback.
I really appreciate the time and accuracy you've invested.
As a long-term superhost we always have highly satisfied guests in our private house. Allow me, therefore, to elaborate on some of the points you raised. Just to prevent some readers from getting the wrong impression.
I am pleased that you were satisfied with the advance information we sent you. We attach great importance to clear and close communication, so that our guests can easily plan their arrival and stay with us. The extraordinary cleanliness described by you is a matter of course for us, because it is our own, beloved home that we offer to our guests. Unlike many other Airbnb accommodations we offer the service of daily room cleaning by our maid.
Our Airbnb listing clearly shows that the entire upper floor and the roof terrace is completely private to our guests. Furthermore, we explicitly declare that all rooms on the ground floor can be used unrestricted. Also we point out and explain in detail that there may be 2 persons who can be ever met: our maid (when cleaning on daytime) and our local representative, who lives in 1 room on the first floor and is also your host, if I am not in Phuket myself. In addition to the facilities of the bedrooms and bathrooms, your private area includes your own washing machine and a large refrigerator in the anteroom to the roof terrace. Our additional offer to use all the facilities of the house is in line with our understanding of Airbnb: to leave our own private living space to our guests with all of our heart. In this sense, every guest has all the possibilities of our entire house at his disposal.
In preparation for your stay, I also cordially invited you to make our home fully yours. Of course, this also includes the use of our fully equipped kitchen and our nice backyard garden, as described in detail in our Airbnb offer. I am very sorry that our warm offer, in good Airbnb tradition, did not reach you.
In your feedback you describe a kind of „smell".
How could I accept such a thing in my own private house and even in my own room?
I had only left the house a few days before you arrived.
I would also like to emphasise that there are no pets in the house that could cause such a thing. I also quote from our house rules:
(1) No animals in the house or rooms
(2) No smoking in the rooms
And you yourself wrote at the beginning that our house is exceptionally clean.
I am sorry hat you didn't contact me, your local host or our maid. Each of us is always there for our guests (on site or online) and is actually always available. If there was something that bothered you, you should have let us known immediately.
Regarding your comments about the 'hill' on which our house is situated:
Our exclusive location on the northern hill side at Patong Beach Bay, we can offer our guests one of the best private views over the Andaman Sea and the city of Patong. The distance from our house to the main road is only 250 m and this leads directly to the beach. This special location is also described in detail in our Airbnb offer and is appreciated by our guests.
Dear Laurence, I regret that our Airbnb offer has not completely met your needs. In addition to your feedback, I would like to draw the attention of all readers to the many reviews we have received so far. We always manage to offer our guests an exceptional stay. Being an Airbnb host in the true sense of the word is a matter of our heart and soul: to welcome guests from all over the world at home in our private Thai home and to give them a wonderful time.