A homely and cosy homestay environment located just minutes away from Lost World of Tambun, Ipoh. Very close proximity to Giant, Starbucks and other amenities. A heavenly choice for a comfortable stay with your loved ones at the Northern region.
Free parking on premises
Not suitable for pets
Check-in is anytime after 12PM (noon)
Check out by 1PM
Sam is a friendly and thoughtful guest. The house is clean and spacious. Another plus point is it has 3 bathroom that is really suitable for big family. Kids really like the house as there are kids corner which is mezanine floor in the house and a playground in front of the house…
Very clean and can fit very well the number of my family of 7.The home is well equipped with facilities and host took initiative to provided drinking water. There is no wifi for now but he planning to get one soon. Overall, we have a wonderful stay. Certainly, quite near to lost …
Sam doesn't seem to understand the hospitality business. He wants to extract value out of customers instead of provide a great service. He also doesn't seem to understand Airbnb's model and had fiduciary expectations that were in clear violation of Airbnb's policies - e.g. Cash…
Response from Sam:
Thanks for your feedback Yoni and as per our earlier conversation (prior to your arrival at JJ Cottage), I was unaware of the change in the security deposit guidelines as posted by Airbnb. Prior to October 2016, all security deposits were indeed handled offsite and I've hosted numerous guests prior to your arrival and all of them have paid the security deposits in cash to me upon check in. We have taken note of this and will ensure the necessary is done for security deposits for future bookings which will be administered via Airbnb. As for the amenities, I am surprised that you did not go through the list of amenities provided for by JJ Cottage as we have been very transparent on what is included at our Homestay and towels are DEFINETLY not listed in the list of amenities. It did not help much either as when you arrived after 6pm and sent a text message = Please provide us 7 towels ASAP, which was very short notice and Rude. In the past, we have had various requests from our guests who have requested items such as additional mattresses, pillows, drinking water, printed out maps for Ipoh town, guide on places to eat etc which we have provided at no extra cost as these requests were made to us much earlier prior to check in date. We try our best to ensure our guests have a comfortable stay with us and try to help out as much as possible. Please do NOT compare JJ cottage with other homestays, as all homestays are definetly different from one another and that is why it is very important to read through what is listed as provided as amenities and what is not. As for cooking facilities, we have provided items / cutlery such as knife, dinner plates, mugs, a 2 burner cooking hob, forks and spoons, a juicer, a rice cooker, toaster, kettle, non stick pan and cooking ladles which should be sufficient for cooking for a family. Absence of a pot should not be an issue as the cooking pan is big enough for boiling soups or heating up some broth as well. Yoni's negative remark is the first one which we have received so far since operation and as the saying goes Don't Let One Bad Apple Spoil The Whole Bunch, we will take his comments as candidly as possible whilst pointing out that Yoni is definetly a guest whom we will NEVER host again in the future. Not only was he rude and very demanding, but he also left JJ cottage on his checkout date without having the courtesy to call and return the house keys. Instead he just dropped the keys inside the house and left without informing us which was definetly unprofessional and not courteous at all.
Response rate: 100%
Response time: within an hour