STUDIO L’ETOILE is part of a late-19th-century typically Parisian building, ideally located between
place de l'Etoile and Champs Elysées, in short a very easy access to La Defense and central Paris.
1 queen bed, 1 sofa bed
Not suitable for pets
No parties or events
Check-in is anytime after 2PM
Check out by 11AM
How is it that one books a place for 75€ and then get charged 115€ at the end of the booking????
Response from Pascal:
As a principle, I am never quarrelling publicly with guests. Besides, the case is under review by Airbnb so I though necessary to wait. But the reality is there is clearly a problem with the renter not respectingher obligations. That said, as I am directly subject to Mrs Van der Merwe's questioning and low rating, I believe necessary to clarify the situation and restore the trust that all previous hosts have put in us. As a general rule - When a guest cancels a confirmed booking or stay extension, a cancellation policy applies with financial consequences, as for hotels or travel tickets - More specifically it applies if the notice of leave/ cancellation does not respect the pre-defined conditions to terminate a stay - as accepted by the guest - at booking - The effect of the cancellation is a modification of the original rate to compensate the host for the loss incurred when the guest is not respecting his/ her obligations Mrs Van der Merwe specific case - She has demanded on several occasions to extend the stay of her daughter, which was gladly accepted - This means that several demands were refused or canceled to keep the plac for her, because guests renting have always priority over external demands - Mrs Van der Merwe has confirmed the extension of her daughter's stay through the Airbnb system and later canceled it. At the same time, she does not want to endorse the responsibility of her act, meaning she does not accept that the cancellation policy applies for her while it would be for everybody else. This is not acceptable by any standards - One would conclude that Mrs Van der Merwe’s is at the origin of the problem she is complaining about Rates - We always have good rates with the place, because we take care of our guests and offer them a nice place to stay - It is certainly outrageous to receive a very bad rating for something that is the sole responsibility of the renter and is something that is absolutely not reflecting the reality of our involvement with guests Global feedback - Was communication good with the renter? Apparently all was ok, but considering how the situation has evolved, I am really really doubting now - Was the place kept tidy during the stay? Unfortunately not at all. The studio required double time to be totally cleaned-up after check-out - So would I recommend this guest? In the light of the problems we are still facing and we need to solve: blocked payment and very bad ratings, it will be a definitive big NO
Dear Visitors and future Guests, thank you for passing by on our property page. We are managing a small rental agency called Paris-Hospitality. We offer apartments in various styles and sizes, with strong personalities. They all come fully equipped with quality furniture and nice…
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Response time: within a day
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