Entire home/apt
6 Guests
2 Bedrooms
3 Beds

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$100
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About this listing

Welcome to our great family-owned apartment in the best part of Palermo! A lovely 2 bed apartment than can comfortably hold 6, in a secure, modern building with all amenities. Step outside and you are in BA's best neighbourhood - ready to explore!

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View of the dining and living room as you enter the apartment

Verified Photo

The Space
Property type: Apartment
Bedrooms: 2
Bathrooms: 1.5
Beds: 3

Amenities

Prices
Extra people: $10 / night after 2 guests
Cleaning Fee: $30
Monthly Price: $2599 /month
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
5 nights minimum stay

The main bedroom has a king-sized bed and opens out onto the balcony

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34 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
June 2015
Cameron
Response from Cameron:

Rui and his wife contacted me an hour after their midnight check-in to mention their concerns about the state of the cleaning, and the cleaning lady went around the following morning to clean everything that they pointed out (she had also already cleaned the apartment 2 days before the check-in). I don't see how more could have been done to satisfy them on this front.

There are some scuffs in the dining area where previous guests have scraped the chairs and their bags against the walls, but this clearly cannot be repainted after every visit and while it might temporarily not be in as-new condition, the slight cosmetic markings on these walls between repaintings do not affect guests' use of the apartment at all.

Immediately after they first mentioned this (and had asked for a price reduction on the already steeply-discounted rate they got at the last-minute), I offered to go through picture by picture in person with Rui to demonstrate that it is in fact precisely as shown in the profile, but he said it wasn't necessary and perhaps he had overreacted.

I also offered that if they were truly unhappy with the apartment that they could leave with no charge for the time that they had already stayed there.

I want my guests to be happy in my apartments (as can be seen from other guests' reviews of this and my other apartments), and I consider it a personal failure if that doesn't happen despite my best efforts.

I am disappointed to find out after their stay that it appears to have been a failure in this case, but I do not see what more could have been done to attempt to accommodate them.

June 2015

April 2015

March 2015

February 2015

February 2015

January 2015

January 2015

This host has 155 reviews for other properties.

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About the Host, Cameron

Cameron
Buenos Aires, Argentina
Member since September 2010
Response rate: 90% (last 10 contacts)
Response time: within a few hours

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