Private room
3 Guests
1 Bed

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$1400
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About this listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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A comfortable chair, a banker's lamp, a desk, and a modern painting

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The Space
Room type: Private room
Bed type: Real Bed
Accommodates: 3
Bedrooms: 1
Bathrooms: 1
Beds: 1
Check In: 3:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $15 / night after the first guest
Cleaning Fee: $50
Security Deposit: $150
Monthly Price: $1400 /month
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
30 nights minimum stay

A Parisian Photo next to a tower of silk flowers

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15 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
January 2015

September 2014

August 2014
Maria
Response from Maria:

Well, this review leaves me speechless, however, I try my best to redirect negatives to positives through understanding and implementing positive changes. Truly, the best way to avoid surprises, difficulties and problems is for the guest to read the room profile, aribnb policy and house rules, policy and instructions.

I want to address Olivia's concerns.

I have described the house as being a boarding house, so that should have been an indication on the house set up. I also travel, thus, often I am away from the house which I have indicated in my emails. Victor, who is a former airbnb guest and now a long term tenant, helps me with the trumbull house. Unfortunately, when Olivia and her friend checked in there was a lag in the communication. Sometimes, it is difficult for international guests to communicate with me, because they don't email or text upon their arrival since they don't have domestic phones or email accounts.

Since Olivia's departure, I have implemented new changes to the house such as lockless front door for self check in, detailed email regarding house and room orientation and email check out reminder.

Olivia did not check out at the designated time of 11am which badly affected our house schedule. My helper, Rosie, was scheduled to clean Olivia's vacated room, but her things were still in her room past noon. I called airbnb about the situation, and customer service said that they will impose $150.00 late check out. So, I immediately emailed Olivia that her check out was at 11am, that my cleaner cannot access the room, that another guest is due to arrive and that airbnb will impose the $150.00 late check out fee. Olivia communicated with me to have the cleaner move her things into the kitchen, which my cleaner had to do so that she could start cleaning the room. I ensured that Victor had her laptop for safe keeping upon her return. Finally, Olivia texted that they left the house with all her things including her laptop. They left close to 2pm which meant a lag of 3 hours.

Once checked out, I thanked Olivia for her stay, asked her for a positive review despite everything, and told her that airbnb won't charge the late check out fee of $150.00. I was not blackmailing her. She should have followed policy so that we did not have to resort in imposing the late check out penalty fee.

Olivia mentioned about coercing a positive review. I normally ask my guests for positive reviews so that they can provide a balanced review. I have had experience in the past when a guest just focused on negative aspects of her/his stay, and I felt that it was not fair. I don't mind constructive criticism, but if the stay was so bad then the guest should have declined the room within 24 hours after arrival.

Olivia mentioned as well that our Trumbull house is not a "bnb". Well, in the past, I have engaged more with my guests, have had monthly get togethers, have interacted more frequently, etc. However, after an incident occurred when people were being too social and having too many and late activities at the house (one time a group decided to climb the roof) which disturbed other guests and neighbors, and at one time prompted a fight amongst guests (disagreements on other guests being too noisy), I have decided to stop social gatherings at the house and be vigilant in enforcing the house rules as well as implementing a kitchen curfew.

The majority of my guests are long term, and they prefer a quiet environment and atmosphere to come home to instead of a full discussion on international politics since they are focused in accomplishing their own trip goals. Most of them don't have a need for a social venue and due to negative past experiences I no longer provide. However, the house attracts guests from various part of the world and U.S. thus, its an opportunity to meet and form worldwide friendships and understanding. Guests just have to socialize outside the house.

Olivia also mentioned that the house has about 12 guests. The trumbull house has 7 bedrooms and three bathrooms. Technically, it can house up to 14 people. Despite our large household, we have a quiet house, because we enforce the house rules and kitchen curfew. As far as providing several keys, I only provide one set of keys for security reasons.

I contribute positively to the airbnb community and the majority of my previous, current and hopefully future guests are in agreement. I serve a niche in the airbnb community. Unfortunately, I cannot please everyone, especially guests who make reservations but clearly do not belong in my niche. Hopefully, my guests truly understand and adhere to the information on and about my room profiles, airbnb policy, my house rules and instructions to avoid surprises, difficulties and problems.

August 2014

August 2014
Maria
Response from Maria:

Please note that I travel thus, I am not constantly at the property. During Amelie and her 2 friends' stay, I did not get an email from them regarding a problem. I thought everything was fine. It was only after they left that my cleaner found the extent of damage to the room. They left the mattress stained, broke the toilet handle, stained the sheets, towel, etc. I would not host them again.

August 2014

July 2014

June 2014

March 2014

This host has 400 reviews for other properties.

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About the Host, Maria

Maria
San Francisco, California, United States
Member since December 2010
Response rate: 82% (past 30 days)
Response time: within a few hours

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