My mother taught me if you have nothing nice to say, say nothing at all and so I wasn't going to respond to your list of lies BUT now that I have had time to calm down and de-stress after the trauma of having to deal with you over 4 days, I will respond.
I had been told there was a word for women like you, a BRIDEZILLA, but having had over 30 beautiful brides stay thankfully I had not experienced one. You were the first and hopefully last.
Where do I start...Firstly addressing your list of lies in your "review"
There were 2 hairdryers left because you stated there were only 2 guests staying; yourself and your maid of honour. When you called on a Friday night at 7.30pm (after having been in the house for approximately 8hrs) asking WHY there were only 2 hairdryers I was confused....how many hairdryers can 2 women use??!! That being the case I still came to the house and brought you 2 more hairdryers within 15 minutes of you enquiring about hairdryers.
When I got to the property to bring you the additional 2 hairdryers you then started with your barrage of accusations and rude demands. You stated that the iron burnt your expensive jacket....yet that same iron ironed all your other clothes. Could it be that your woolen jacket should NOT have been ironed....or at the very least YOU should have changed the iron setting to DELICATES or WOOLEN to not burn your jacket. When I tried to explain that to you and also told you that the iron had been used the night before with no issue you started angrily accusing me of calling you a liar. I didn't call you a liar...I just stated the iron was working the night before, that the iron had not burnt any of your other clothes and that the setting should have been changed to delicates or woolen. You continued to harrass me to the point that to quieten you I went and bought another iron AND iron board to appease you....even though there were another THREE irons in the house. You would not use those or the iron board...you demanded new ones. Although I found it a ridiculous request I did infact bring you a new iron and iron board within 15 minutes.
I thought that would appease you. I was wrong.
You then angrily told me that you were unhappy with my clothes being in my walk in robe. If you read the listing description you would have read that indeed THIS is MY (Website hidden by Airbnb) it has some personal belongings. In the master bedroom there were 2 portable clothes racks (nearly 3 metres in length) for you to hang your clothes. You were not happy with that. Again to appease you I removed ALL clothes from the walk in robe so you also had that additional hanging space....but you then revealed you didn't want it for hanging space but were just "uncomfortable" looking at my clothes??!! Again, as I stated to you on that night, AIRBNB started by people sharing rooms in their home, my listing STATES it is my home so again I'm unsure WHY you found it so offensive and uncomfortable. You went on to say that as a BRIDE you didn't want to be getting ready looking at my clothes....you didn't need to be looking at my clothes. The master bedroom is 9m x 5m and the walk in room where my clothes hung were behind a wall....you didn't need to even go behind there. Regardless, again to stop your demands and with the hope of making you happy, I removed all my clothes from my bedroom at 8pm Friday night. You seemed happy and said you were going to have a shower to get ready for a dinner you had planned.
Then your next demand...and lie in your review
You asked if there was a floor mat in the ensuite you were about to shower in. I pointed to the mat that was there and you (Website hidden by Airbnb) there only one?? I didn't know needing more than 1 floor mat was required per bathroom. Regardless I went to the linen press and got you a SECOND floor mat, explaining that in all the linen press cupboards there were lots of mats and towels should you need extra during the stay. All FOUR bathrooms HAVE floor mats AND towels hanging on towel rails. I'm not sure HOW you didn't see these?? I am also baffled because I counted and washed NINETEEN towels after your 3 night stay??? I didn't question how TWO guests used NINETEEN towels but after reading your "review" that there were no towels I became really baffled as to how there were no fresh towels for your use?? Clearly the house provided fresh towels and each of the FOUR bathrooms had fresh towels AND a floor mat provided.
Now 2 guests were staying....yet all 5 bedrooms were slept in. I'm CONFUSED. You did "negotiate" a cheaper nightly rate because there were only 2 guests staying. $1000 a night versus $1500 a night saving you $1500 over your 3 night stay. In your "review" you state this is expensive and maybe when you kept trying to "negotiate" the rate I should have known not to accept your stay. I have had 30 people accommodated in this 3 level luxury home....I am not sure how TWO people were not properly accommodated as you kept repeating over your stay. You kept stating that you were use to a higher quality and I felt you were talking down to me as well as degrading my home which I will add is a 2.7 million dollar (Website hidden by Airbnb) maybe you should have stayed in your own home so that you got the quality you were use to instead of putting me and my home down. Again, I have had over 230 stays in the home ALL of which have been successful, all of which have become friends and many returning again.
You state there was no broom. There is an indoor broom and outdoor broom. You state there was no dust brush. There are 2 sets of dust brushes and dust pans. You state the vacuum was broken. There are THREE vacuums in the house. All 3 were working BEFORE your stay, all THREE were working AFTER your stay.
In your "review" you failed to tell how you received an early check in of 10am instead of 2pm. You failed to tell how you received a Welcome Gift pack valued at $150 (of which no thank you was given). You failed to tell how you received a lovely bouquet of flowers, pink sparkly Moscato and Gourmet donuts on the second morning with a card saying "Hope you have a better day today" valued at $120 (again no thank you). You failed to state how I offered you and your Maid of Honour a drive in to the city to save you a $40 taxi fare and you failed to state that you also received a late check out of 12 noon instead of 10am so you and your Groom could have a sleep in. Infact you failed to say thank you for ANY of the things I did HOPING to appease you. If your stay was as terrible as you state in your "review" why didn't you check out on day 1 instead of accepting my hospitality and gifts over 4 days????? I TRIED to understand that your behaviour MAY have been caused by the stress of your wedding BUT I am a good person, who puts 200% in to ALL my guests and ALL my stays so I found your review horrific, disgusting and unnecessary. Needless to say, there were many untruths.
I am sorry, but I found you to be an unhappy, demanding, ungrateful guest. I did EVERYTHING in my power to make you happy and nothing I did was good enough for you. Your maid of honour thanked me for being such a "sweetheart" (her own words to me) but you could not say one thank you. Your stay has been the most horrific thing I have had to endure and the entire 4 days I was on edge for what demand you would have next. You were the first guest EVER who I have wanted to leave and with whom I breathed a sigh of relief when you had left. Maybe I should count myself lucky that in 3 years and over 230 stays there has only been one of you.
My other reviews here and on (Hidden by Airbnb) speak for themselves and I hope that other guests reading your review can read between the lies and see you were just a disgruntled, stressed out bride. I am sorry you were unhappy. I am glad you wont ever book again. I wish your husband all the best in your marriage.