Hi Rachel, maybe you should stop traveling by airbnb and book a hotel next time. Of course there were personal items in the room because it is my room, and that's exactly what most guests like: the personal atmosphere. The room was perfectly tidied up. Our flat is clean, but not perfect. I want to underline that there was NO dirty whashing in my room. There is space for personal stuff in the shelf next to the door (which is not hard to find, actually). I gave you all necessary informations before your journey, but it was you who answered hardly never. It is surely not asking too much to use your arm, if you want to take a shower:-) If you would have looked at the photos attentivly, you would have seen that it is quite high and that you can see roofs - so of course it is not on the ground floor (but 5th floor). Last but not least - look at the other comments about my flat and realize, that your point of view is quite strange!