Common courtesy, you say? I have been debating whether that story deserved a response. Why not! Reason #1 why I switched Vanessa's booking to Airbnb from another vacation rental platform was this: Vanessa's credit card payment was DECLINED when she initially booked on the other platform because her credit card company suspected a fraud, as Vanessa explained to me on the phone. After she contacted her credit card company, apparently the payment went through but I had no way of knowing; the only message I received on the other platform was "Vanessa indicated that she made a payment". There was no actual proof of payment. There being only a few days left before the Christmas holidays and the chances of finding guests becoming slimmer, I didn't think it was wise to keep that booking and block my property when payment had not been received. It turns out that her payment did go through and, as Vanessa knows, I reimbursed her entirely, and promptly too, after I cancelled her booking and moved it to Airbnb. Vanessa had booked 7 nights on the other platform... 7 nights at $200 CAD per night. Regardless, I did block a 30 night stay for her on my calendar, AS REQUIRED BY QUEBEC CITY BY-LAW AND BY OUR CONDOMINIUM REGULATIONS. For the record, I don't have any "landlord" issues since I own the condo. And yes, Vanessa only stayed a week but she got the 30 night stay for the SAME PRICE, as agreed and as per city by-law and condo regulations. Vanessa DID NOT pay more after I booked two consecutive 15 night stays for her. Reason #2: I went to Airbnb is that Vanessa said she was not able to pay the entire amount in one lump sum. On the other platform, my settings did not allow for payment in two instalments because the scheduled check-in date was less than 30 days from the time of booking. Conversely, on Airbnb, there was a possibility to book two back-to-back 15 day stays. Thus, Vanessa was able to pay for the first 15 days and pay later for the last 15 days. It was a win-win situation because Vanessa was able to split her payment in two and I was going to have an extra review on Airbnb. I have been doing this (renting) for over eight years and I have received nothing but compliments - not only on my property but also on my interaction with guests and everything that I do to make their stay an outstanding experience. I don't have a lot of reviews on Airbnb because of the 30 night stay requirement – I abide by the rules. But inside my rental property, I have a guestbook filled with positive comments from all the guests that I have hosted and who have thanked me for their wonderful stay. Also, because no one will see the messages that Vanessa wrote me after she checked in, I would like to quote a few of them: “Hi Odette, Yes, we found evertything we needed and are using the very convenient parking lot. The apartment is wonderful and very nicely decorated”; "Hi Odette, I hope you had a nice Christmas... Thank you again for letting us stay at your loft, it was very comfortable and conveniently located." And when I asked her, when she announced that she had left early, if she remembered to leave the parking pass inside the condo: "Agh- I am so sorry! We still have the parking pass in the car! :( we completely forgot about it..." And in a second message about the parking pass: "Very sorry for forgetting to replace it… Again- I am so sorry, very embarrassed." When I thanked her in advance for her decision to send it by courier, she wrote: "You're welcome. And no need to thank me, I am so embarrassed we forgot to put it back..." She had also wished me a merry Christmas. So after Vanessa and I finally resolved all issues, Vanessa was courteous in all of her following messages and she was very apologetic about the parking pass. Now that it's all over, she turns around and throws me under the bus. Talk about common courtesy!