During your stay, the staff and I checked in daily with you. You complained of a cobweb on a high hanging stairway light fixture and some rust on a curtain rod. That was it. While I appreciate you bringing these items to my attention, I disagree that these 2 items warrant a 3.5 star review rather than a 5 star review. As is evident across our many other properties owned and managed on Air BnB, our average before your review was 5 stars. You can also see this property listed on the other major vacation property listings with all 5 star ratings. There has been no change in mission or goals set for our staff between those guests stays and your stay.
I have found that no matter how perfect a property is maintained, there are a small number of guests who will not be pleased no matter how well the properties are maintained and presented. I am sorry that you were one of them.
Frank and the Staff at Villa Flamingo