Reviews like this are always welcome and useful because they help me become a better host.
However, It would be appropriate for me to address all the issues mentioned one by one:
The guests acknowledge that I was waiting for them in the bus stop for a very late check-in, in which I spent about forty minutes explaining the apartment and the neighborhood recommending places for them including sites, restaurants, cafes and bars. So reading in their review that I rushed through the orientation was confusing to me.Providing all guests with info and recommendations is an essential part of my idea of a hosting experience.
As far as cleanliness is concerned comments like "abandoned bachelor pad" are far from describing reality. There are no clothes in the closet just some extra sheets and pillows for guests. The apartment is cleaned thoroughly before each check-in and all spaces are decontaminated. Comments like "smell of urine" are completely unjustified, the bathroom was cleaned with 3 different detergents including antibacterial bleach just before each check-in. If the supplies provided were not enough for the duration of the guests stay I am always available to bring more. I make sure explaining to every guest that they should feel free to contact me any time they need anything or ask for any clarifications .Nevertheless, no contact has been made from the guests part during their stay.
It is true that it is an old apartment but it completely functional and clean.This is the reason why this is a "budget" choice and, as mentioned in many of the previous reviews, a good value for money.