Entire home/apt
8 Guests
4 Bedrooms
6 Beds
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

Town Centre Reserve is in a conservation area, just 10 minutes from the Magic Kingdom and with easy access to the Interstate. Sleeping 8 and with lake view to the rear, you'll love the quiet and relaxed location. Great for family or friends.

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Lake view villa near to Disney
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The Space
Property type: Villa
Bedrooms: 4
Bathrooms: 3
Beds: 6

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $80
Security Deposit: $160
Weekly Price: $766 /week
Monthly Price: $2744 /month
Cancellation: Strict

Description

House Rules

Availability
5 nights minimum stay
Lake view villa near to Disney
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13 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
From Puyallup, WA · May 2015
Mark
Response from Mark:

Thank you, Susan.
Completely my mistake as I always send guests the full access details around 1-2 weeks before their stay. On this occasion I completely forgot but I must say that Susan was lovely in her patience about this. Luckily, a local MacDonalds meant that the kids were fed whilst waiting. There are restaurants and a Public supermarket close by, so plenty of places to go.
Thanks so much for being a lovely guest, Susan. :-)
Kind regards,
Mark

May 2015

From Boxtel, Netherlands · May 2015

From Santiago, Chile · January 2015

From Quito, Ecuador · January 2015

From Juiz de Fora, Brazil · December 2014

December 2014

December 2014
Mark
Response from Mark:

As my previous reviews have borne out, this would be the first time that I have had such a negative review. A number of issues cropped up, the main one being that there was a water issue at my villa. It is rare and had never happened before. My property manager dealt with the issue in the best way that she could and was able to rehouse the guests in another villa.
However, it became clear very quickly after they left my villa that there were more than 8 people staying - 8 being the number of people that can be accommodated in my villa. The guests also left the bedding covered in urine stains and used EVERY item of bedding and towels without washing anything. They left at least 3 bins-full of garbage as well as the garbage left in the villa after they left. The cleaners removed 8 (EIGHT) bags of garbage once they had finished cleaning. I have never had a guest be so disrespectful of my home.
It also makes matters difficult when those guests do not read the clear instructions of who to contact when problems arise. I am in the UK and have a property manager available to deal with issues. There is no point in my having a property manager if a guest sends me messages in the middle of the night.
Communication with this guest was difficult from the start and continued right through their stay. I tried to do what I could and my property manager did the best job possible in trying to deal with the issues when she was eventually informed.

December 2014

About the Host, Mark

Mark
London, United Kingdom
Member since September 2012
Response rate: 100% (past 90 days)
Response time: within a few hours

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