Aloha Joe, thank you for being our guest and for taking the time to review us. Please allow me to speak to a few things mentioned. We are in Hawaii and while we take cleanliness and pest control very seriously we are in a tropical climate. This property along with all others we manage are treated by a professional pest control company quarterly and sometimes more than that. This house was just treated three weeks prior to this guest arrival. Our cleaners cleaned and inspected this property prior to this guest check in so the Spiders (crab spiders) may have created a web in hours which can commonly happen. Crab spiders are common, they do no bite and they often form outside of windows or in corner where they do not interact with people. This guest sent photos of very small spiders and while we agree that spiders are not what we or our guests want they can form a web in hours and we are in Hawaii. Outside bugs are a part of life there is NOTHING in Hawaii that is venomous which not many people know. This guest was upset and demanded half of their stay for free (they did not checkout and vacate because of the spider complaint) but wanted to be compensated. We did compensate them heavily but they were still not satisfied with our compensation which we felt was VERY fair. Overall we will learn from this feedback and hope to do better moving forward.
Joshua & Team