Check yourself in with the lockbox.
This comfortable ground floor studio apartment is situated in a side street just off the main Promenade in the centre of town, and includes a parking space in a gated, secure private car park.
1 double bed, 1 sofa bed
Check-in is anytime after 3PM
Check out by 10AM
Self check-in with lockbox
The appartment I had booked on the strength of the description and photos, was changed a couple of days before Christmas. I was told by message that the appartment we would be given was larger and there would be no extra charge. However, no photos were provided. I tried several t…
Response from Elizabeth:
I am sorry to hear that the guest was unhappy with their stay. Unfortunately the apartment the guest booked wasn’t available so I offered her alternative accommodation in a much larger apartment. I did explain that the property was being refurbished and that the shower still hadn’t been completed. The offer of using the next door apartment for the shower was because the guest complained after they had arrived. As to the nightclub noise, all our listings for this location include a warning about this in the details: ‘Children are welcome, although some of the furnishings may not be ideal for toddlers and it may not be suitable because of the apartment’s central location; in an area that can be lively late into the night being close to bars and night clubs. Please enquire if you are uncertain about suitability.’
Just back from a 2 night stay in Cheltenham. We were told the morning before departure that the studio was not fit for purpose, so the host told us to go to an alternative place. Great location at Arch Mews. Easy access, but parking difficult. Boiler stopped working, so didn't ha…
Hi, I am an accommodation agent so I know all about providing a great stay and experience.
Response rate: 100%
Response time: within an hour
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