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5BR Centrally Located, 16min Disney

Entire home/apt
10 Guests
5 Bedrooms
7 Beds

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$160
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About this listing

Our modern, comfortable family villa is located just off the US192 behind Medieval Times. This central, yet private location, within 16 minutes of Disney is also a short distance from local supermarkets, outlet shopping,restaurants and entertainment.

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Family living room, large and airy with high ceilings to help keep you cool and huge TV to keep you entertained!

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The Space
Room type: Entire home/apt
Bedrooms: 5
Bathrooms: 3
Beds: 7
Check In: 4:00 PM
Check Out: 10:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $98
Security Deposit: $400
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
3 nights minimum stay

Family living room with current furnishings

53 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
July 2015

July 2015
Sophia
Response from Sophia:

Manish advised me of his issue with the air conditioning two days before the end of his week long stay. I apologized at the time that the house temperature, for them, had marred their stay. As Manish himself says, the manager and I both tried to resolve this 'issue' over numerous messages on my part and visits to the home by our manager.

The air conditioning could not be fixed as there was nothing wrong with it.

There is no denial only facts:

The air con worked fine during the day for Manish hence its not a technical or mechanical problem.
We have had the air con working continually day and night for the past fifteen years in this house.
This I do not wish to take up any more of your time. However, I cannot leave the discussion as it is at present. As I have said I am sorry that the house temperature has marred your stay.

From what I understand as soon as you advised the manager a couple of days into your stay, and later me, of the matter we have both tried to resolve the issue for you.
Knud has been over several times to adjust the temperature, including the day and night settings.

There are no beliefs involved here, just facts.

The air con works fine during the day, hence its not a maintenance problem.
The air con has continually been working day and night for the past fifteen years.
This current unit is less than two years old and also works day and night.
Fifteen years of guests, including us and our family, have stayed in the house with no issue with the night time temperature.
It is hot in Orlando, at this time of year as you know, so if the air con was turning itself off at night as it has done with you, then the guests immediately prior to Manish's stay would also have mentioned it.

Despite all of the above I had still arranged to pay for an air con technician to come and check the unit while Manish was still in the house. He found nothing wrong.

I also asked the guests that checked in the day that Manish checked out, to let me know if there was an issue with the air con at night. They have had no problem (in fact were too cold at night) and they have been in the house for nearly two weeks now.

I advised Manish of all this when I still offered him a two night refund as a gesture of goodwill, despite the fact that there was nothing wrong with the house, and we did everything we could at the time to try and help. I find it disappointing that despite all that we have done, he is still questioning

So either we (me, the manager, the qualified air con technician and the seven guests who came into the house the day Manish left) are all in denial.....or Manish is.

When other things have come up we have been on hand to address these. E.g Help him open the front door, and then futher call outs to help him work the TV and DVD's, all of which were working fine.

Including having the house re-sprayed two weeks prior to schedule. Florida does have a tropical climate, hence why all properties are sprayed once a month. With all the best will in the world, we cannot prevent bugs getting into a home. Most guests understand this. For Manish, we had the house re-sprayed again.

As a host of many years I have found this experience with Manish very disappointing. It breaks your belief in human nature.

July 2015

June 2015

May 2015

April 2015

April 2015

March 2015
Sophia
Response from Sophia:

Most pleased to hear that you enjoyed your stay in our home. We are continually looking to improve the guest experience in our home, and hope that we can welcome you back in the future.

March 2015

This host has 3 reviews for other properties.

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About the Host, Sophia

Sophia
Sydney, Australia
Member since September 2012
Response rate: 100% (past 90 days)
Response time: within an hour

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